Client Support Officer

3 days ago

Perth, Australia ECHO Community Services Full time

Job Category: Administration,Community Services & Development - Aged & Disability Support,Customer Service,Operations

Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.

About ECHO

ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence.

We provide in-home services 7 days per week for Home Care Package and 5 days per week for CHSP.

Our goal is to provide services at the same time, on the same day and with the same team of Support Workers which means that you know the people who are coming and the time they will arrive. Having the same support workers providing services, in particular, medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the people attending. There is continuity of care for people who receive our services.

Job Description

The Role:

Reporting to the Community Care Manager, this position is accountable for providing administration support to the Operations Team across all service areas. Responsibilities include, but are not limited to:

- Community Roster Auditing (CRA) – check services to ensure they are correct against scheduling and investigate any variations.
- Invoice management – accurately enter invoices into client activity statements, coordinate with client advisors for approvals, address queries, and work closely with the finance department.
- Sub-contractors – maintain sub-contractor register and records.
- Consumables – liaise with client advisors about client requirements, order supplies as required and manage client records.
- Perform other ad hoc duties as required.

Desired Skills and Experience

Qualifications:

- Certificate in Business/Administration or equivalent (desirable).

Skills and Experience

- Ability to work in a faced paced environment.
- Above average organizational skills with a track record of managing office systems.
- Clear and fluent communication skills in English.
- Strong multitasking and prioritization abilities.
- Previous administration experience.
- Previous experience in an Aged Care setting
- Knowledge of CRM software, particularly the ECASE system, is highly regarded.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to work independently and collaboratively in a team.
- Time management skills and the ability to work under pressure
- Exceptional customer service skills, with the ability to handle complaints respectfully and promptly.
- Salary sacrifice options to optimize take-home pay.
- Free parking facilities.
- Supportive and inclusive team environment.
- A family-friendly workplace.

Make a difference with your administrative skills – apply now and join our team

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