▷ Apply in 3 Minutes Operations Manager – Hardware Installation Services

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

This role leads a team of Deployment Coordinators to deliver on agreed install plans for clients. The role maintains oversight of all deployment projects relevant to a specific client/program set or geographical zone, ensuring schedules, resources, third parties, and internal stakeholders are coordinated to deliver on-time deployment and associated operational, commercial, and quality goals.

Role Responsibilities

- Ensure successful delivery of deployment projects within the assigned remit, meeting time, quality, and client satisfaction expectations
- Provide strong leadership to Deployment Coordinators, enabling effective execution of deployment activities and building team capability
- Manage deployment costs and profitability to ensure commercial outcomes align with organisational goals
- Build and maintain strong relationships with internal stakeholders and external vendors to ensure coordinated deployment execution
- Identify, mitigate, and manage risks to deployment performance while driving efficiency and process improvements

Role Requirements

- 5+ years in installation deployment or construction management
- 2+ years as a deployment lead (for internals)
- Experience with ERP transactional processes that support PTP
- Familiarity with Salesforce or similar CRM tools.
- Experience navigating remote offsite teams advantageous

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

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