ICT Business Analyst
3 weeks ago
You will be responsible for the following main duties:
• Work closely with stakeholders (including business leaders, end-users, and IT teams) to understand and document business goals, needs, and challenges.
• Gather detailed requirements to drive solutions that improve business processes and enhance system performance.
• Analyze existing business processes, identify inefficiencies, and recommend improvements.
• Work with the business to streamline processes and reduce manual workloads by implementing technology-based solutions.
• Ensure that all requirements are clearly defined, accurately documented, and agreed upon by relevant stakeholders.
• Break down business requirements into actionable user stories and use cases that development teams can easily understand and implement.
• Contribute to the design and configuration of systems and applications. Work closely with developers to ensure that the technical solution aligns with the business requirements and expected outcomes.
• Perform a thorough analysis of current systems and processes to identify any gaps or areas for improvement.
• Recommend changes to bridge the gaps, ensuring that the new system or process aligns with business needs.
• Assist with the testing process, including writing test cases, performing user acceptance testing (UAT), and validating that all system functionalities meet the agreed-upon specifications.
• Create and maintain user manuals, training materials, and documentation that provide clear instructions on how to use systems and applications
Skills and Qualifications Required:
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• At least 2-3 years of experience working as a Business Analyst in the ICT sector or related industry.
• Strong understanding of business analysis techniques and frameworks (e.g., SWOT, BPMN, etc.).
• Experience working with business process modeling tools and methodologies.
• Familiarity with Agile methodologies and experience in agile project environments.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
• Strong problem-solving and analytical thinking abilities.
• Proficiency in creating documentation, including business requirements, functional specifications, and user stories
Preferred Skills:
• Microsoft Visio: Proficient in creating flow diagrams, process models, and system workflows.
• BPMN (Business Process Model and Notation): Familiarity with BPMN standards for modeling business processes.
• Jira: Knowledge of using Jira to manage requirements, track user stories, and organize tasks in an Agile environment.
• Confluence: Proficiency in using Confluence for documentation purposes, such as maintaining project wikis, requirement specifications, and meeting notes.
• AWS, Microsoft Azure, or Google Cloud Platform (GCP): Basic knowledge of cloud services, particularly in areas like hosting, storage, and computing, to understand how business systems may be integrated with cloud technologies
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