HR Advisor

Overview

Full Time North Shore Townsville Clinic 50 North Shore Boulevard, Burdell QLD 4818. Closing Date 30th October 2025.

HR Advisor - Join North Queensland's Leading Veterinary Network

Tropical Vets | Townsville, North Queensland

About Tropical Vets

This year marks 50 years of excellence in veterinary care, cementing Tropical Vets as North Queensland's trusted animal health network. Operating six major clinics and three satellite clinics from Atherton to Ayr, we employ over 100 passionate professionals dedicated to providing exceptional care for all kinds of pets — from small critters to large animals. Each of our clinics is locally owned and managed, deeply embedded in the communities we serve.

Beyond our clinical excellence, we/'re proud advocates for remote community animal welfare, supporting numerous animal refuges and wildlife rescues across the region. Our commitment to both our team and our community makes us an employer of choice in North Queensland.

The Opportunity

We/'re seeking an experienced HR Advisor to join our growing team and support our network of over 100 staff members. This compliance-focused role is crucial to maintaining our high standards and ensuring we continue to provide a safe, supportive workplace across all our locations.

This position offers the perfect balance of independence and collaboration — you/'ll work autonomously on compliance matters while being part of a supportive administrative team. Reporting to the General Manager, you/'ll be the go-to person for complex HR matters.

What You/'ll Be Doing

Compliance & Legislative Management

- Ensure organisational compliance with Fair Work legislation, WorkCover requirements, and OH&S regulations
- Implement and monitor our Mental Health Framework
- Conduct compliance audits and develop corrective action plans
- Maintain current knowledge of all relevant workplace legislation

HR Operations & Support

- Handle escalated HR matters from Team Leaders
- Coach Team Leaders in difficult conversations, navigating people management and providing support to their team
- Drive recruitment processes from enquiry through to onboarding
- Co-ordinate and administer performance management processes and documentation with our Teams
- Conduct exit interviews and prepare comprehensive reports
- Investigate workplace issues in accordance with policies and legislation

Systems & Administration

- Review and update HR policies and procedures with guidance from the Executive Team
- Issue Tropical Vets policies and ensure staff understand and comply with them
- Maintain HR systems ensuring data accuracy and compliance
- Prepare detailed reports for Group General Manger and the Director Group
- Conduct monthly WHS meetings and maintain accurate minutes
- Coordinate staff surveys and feedback processes

Training & Development

- Implement and maintain our Learning Management System
- Develop and maintain annual training calendar
- Support career progression planning for all staff

What We/'re Looking For

- Relevant HR qualification or equivalent experience in HR Advisory
- Minimum 4 years of HR experience in an HR-specific role
- Certificate IV level HR qualification or higher
- Proven experience with HR compliance and Australian workplace legislation
- Comprehensive understanding of Fair Work legislation and awards
- Working knowledge of WorkCover requirements and OH&S legislation
- Experience with Mental Health Framework implementation
- Australian work rights are required for this position

Skills & Attributes:

- Exceptional organisational skills with meticulous attention to detail
- Strong written and verbal communication abilities
- High level of professional maturity and independent work capability
- Demonstrated ability to handle sensitive matters with discretion
- Strong problem-solving skills and objective approach to conflict resolution
- Report writing skills with ability to present clear information to senior management

Please note: While experience in a veterinary or healthcare environment would be advantageous, it is not essential. We value HR expertise and are happy to provide industry-specific training.

What We Offer

- Be part of a well-established, respected organisation celebrating 50 years in business
- Work with a diverse team of over 100 professionals across multiple locations
- Attractive salary package based on qualifications and experience
- AVA Employer of Choice
- Location in beautiful North Queensland with access to world-class natural attractions
- Additional employer superannuation contributions
- 4 day work week

How to Apply

Please submit your resume and a cover letter outlining your relevant experience and why you/'re interested in joining Tropical Vets.

Location: Townsville, North Queensland (other locations will also be considered)

Babinda 101 Munro St, Babinda (beside Babinda Picture Theatre), QLD 4861 07 4722 9404

Mission Beach 2020 Tully Mission Beach Road, Wongaling Beach QLD 4852 07 4422 0363

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