Service Leader

7 days ago

Hervey Bay, Australia Archdiocese of Brisbane Full time

Centacare is seeking a passionate and experienced Service Leader to join our Queensland Community Support Scheme (QCSS) team. This is a unique opportunity to lead service delivery that empowers individuals to live independently, reduce social isolation, and connect meaningfully with their communities.

Key benefits include:

- Increase your take home pay by up to $15,900 with salary packaging
- Excellent opportunities for Personal and Professional Development
- Supporting families & individuals in relationship, separation and crisis stages

About the Role

As a QCSS Service Leader, you will play a pivotal role in leading and coordinating support services across a designated catchment area. You will work autonomously in the field while remaining connected to a remote, collaborative team. Your leadership will ensure high-quality, person-centred support that aligns with QCSS principles of wellness, enablement, and capacity building.

Responsibilities

- Leading and supervising support workers to deliver safe, responsive, and goal-oriented services.
- Embedding best practice frameworks such as Active Support and Wellness & Enablement.
- Managing service delivery, compliance, and quality assurance in line with QCSS guidelines.
- Facilitating support planning and reviews that promote independence and community connection.
- Building strong relationships with clients, families, and stakeholders.
- Ensuring services are delivered within funding parameters and legislative requirements.

Requirements

- Diploma in Community Services, Disability, or equivalent experience.
- Proven leadership in human services, ideally within aged care, disability, or mental health.
- Strong understanding of QCSS service delivery principles and funding guidelines.
- Excellent communication, coaching, and problem-solving skills.
- Ability to work independently while contributing to a supportive remote team.
- Current Driver's Licence, Blue Card, and NDIS Worker Screening Clearance.

Essential Requirements

- Have a current Blue Card – or be eligible to apply;
- Have a current driver’s licence;
- Provide a current Australian Federal Police Criminal History Check or successfully pass one;
- Have working rights in Australia

We offer a competitive remuneration on the Social, Community, Home Care and Disability Services Industry Award Level 5. Salary packaging options are available to increase your take home pay by up to $15,900.

To apply, click the APPLY button and submit a cover letter that clearly addresses the above listed skills, experience and essential criteria, as well as a copy of your current résumé.

Note: The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.

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