(22/9/2025) Assistant Venue Manager

3 weeks ago


Mackay, Australia Burger Urge Full time

Overview

About Burger Urge is more than just a burger brand — we’re a fast-growing cultural movement connecting food with music, art, fashion and film. Just like Apple reimagined tech and Nike redefined sport, we’re on a mission to reshape what fast-casual dining can be — for people, the planet, and the industry.

Your Role

Assistant Manager

As an Assistant Manager, you won’t just support — you’ll lead. You’ll be trusted to take ownership of a key area (or “pillar”) of the venue — whether it’s Customer Experience, Training & Development, Local Area Marketing, or Inventory Management — and grow it like it’s your own. You’ll work alongside the Venue Manager to drive performance, inspire the team, and deliver next-level experiences for our customers.

Responsibilities

- Take ownership of a core pillar of the venue and run with it
- Lead and motivate the team to deliver standout service
- Oversee daily operations, shift management, and team support
- Ensure food safety, hygiene, and compliance are always on point
- Train new team members and build a strong team culture
- Handle feedback with confidence and turn challenges into wins

Qualifications

- 1+ year in a hospitality leadership or supervisory role
- Someone who thrives on responsibility and takes initiative
- Natural leadership skills with strong communication
- Level-headed under pressure, with a passion for people
- Knowledge of food safety and compliance standards
- Flexible availability across nights, weekends and holidays
- A positive energy and mindset for continuous growth

Benefits

- Big staff discounts on our legendary menu and merch
- 500 Club Bonus Program: Perform big, earn bigger.
- A brand on the rise — with expansion and job security
- Clear growth pathways — we promote from within
- A creative environment where your ideas matter

If you’re ready to make your mark, own a part of the business, and help shape the future of hospitality — this is your opportunity.

Apply

Apply now with your resume — and don’t wait, we may hire early if we find the right fit

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