Sales & Reception Co-Ordinator [Urgent Search]

5 days ago

Tamworth, Australia Infinite Aged Care Pty Ltd Full time

Overview

Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia and soon to be Victoria. With over 30 years’ experience in the sector, our head office is on the Gold Coast and we employ over 2,000 people nationally. Our core mission is to Make Aged Care Great for residents, families, employees and communities by delivering consistent high-quality care, inclusive cultures and best-in-class operations every day.

The Role

We have an exciting and fast paced opportunity to join the Infinite Operational team in the role of Sales & Reception Co-ordinator at Infinite Care. This role is pivotal in delivering exceptional care and support services to all residents. Be the first face staff and residents see when they walk through the door, offering a warm and friendly customer service style. This position is responsible for implementing Infinite Care’s welcome process, overseeing the on-site execution and management of the Additional Services/HELF programs, ensuring social and emotional support is provided to all residents and ensuring initial and ongoing resident care and service needs are consistently surpassed.

This is a permanent full-time position reporting directly to our General Manager in a care home with ocean views at Bilambil Heights, NSW. Residential Aged Care Facilities – Infinite Care.

This includes:

- Working with our clinical, sales, admissions and finance teams to ensure a smooth transition for our new residents.
- Managing enquiries, both via email and phone, in a timely and empathetic manner.
- Liaise with customers and our facilities to schedule or conduct onsite tours.
- Help support new residents and their families settle into the facility by being the Infinite Respite Champion and using relevant supporting tools to deliver an amazing experience.
- Serving as a primary liaison for residents and their families for a smooth transition into aged care as well as ongoing support.

About You

- Strong interpersonal and communication skills, with the ability to connect with residents, families, and team members effectively.
- Empathy, compassion and a genuine interest in supporting the needs of elderly individuals.
- Experience in responding to a high-volume of enquiries.
- Experience working with different CRM systems.
- Proficiency in using CRM software, Microsoft Office and other relevant tools.
- Proven experience in sales, business development and/or relationship management, preferably in the aged care or healthcare industry.
- Available for a full-time role Monday to Friday.

What’s in it for you

- Newly launched Infinite Fitness and wellbeing benefits.
- Food, Clothing, Electrical and other services employee discounts via our external partner called Flare.
- FREE and confidential Employee wellbeing, financial counselling, mental health and life coaching via our Employee Assistance Program.
- FREE Online company and industry mandatory training which enables you to perform your role quickly and competently.
- FREE On-the-job technical training with an emphasis on career progression and development opportunities.
- Ability to earn referral payments via our internal employment promotions program.

Come join us to deliver on our purpose of Making Aged Care Great

As part of being an Infinite Aged Care employee you will be required to complete pre-employment checks and show proof of working rights in Australia.

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