Workshop Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Being a global organisation managing 13,000 fleet and machinery, we need to ensure that all these machines are efficient and safe for use. The Equipment team is responsible for fleet acquisitions, fleet management, international maintenance and continuous improvement so that Toll can continue to provide service quality.

Workshop Manager – North-West WA

Toll Group is seeking a committed Workshop Manager for our Karratha, Dampier and Port Hedland Workshops. The role involves overseeing workshop performance, vehicle and equipment maintenance, cost recovery, quality, and compliance.

You will ensure the workshop operates safely, efficiently, and meets customer expectations while fostering staff development, maximising profitability, and promoting safety and continuous improvement. Strong trade knowledge, communication skills, flexibility, and expertise in workshop operations are essential.

This leadership role combines customer service excellence and operational efficiency, requiring high standards and a focus on safe and effective site management.

What we offer –

- Attractive salary package with additional allowances for working in North-West WA.

- Newly built state-of-the-Art workshop in Port Hedland equipped with the latest tools and technology.

- Opportunities for professional development and progression within Toll Group, a globally recognised leader in transport and logistics.

- Be part of a company with a strong safety-first culture and commitment to employee well-being.

Duties and Responsibilities / a day in the life of the Workshop Manager –

- Manage daily activities of Toll employees and ensure that all work and are performed safely and that an ongoing commitment to safety is maintained including proactive actions to identify and reduce workplace hazards.

- Maintain staff job results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.

- Demonstrate exemplary safety leadership behaviours and monitor and promote HSES & QA programs, to achieve a safe and incident free culture.

- Control workflow for minimum vehicle downtime and maximum workshop output.

- Anticipate customer needs and identify opportunities to significantly enhance the breadth and quality of the service experience.

- Ensure established work systems are in place and people can work effectively as individuals and as a team to achieve the standards and results in line with best practice.

- Manage the carrying out of vehicle repair / job sign off on completion of a job and all administration functions thus to ensure the effective and efficient running of the workshop.

To be successful in this role you will have:

- Proven experience in a workshop management role within retail, transport or related industry.

- Demonstrated ability working within a fast-paced team environment.

- Good written and verbal communication skills.

- Hold a flexible approach to business commitments.

- Ensure that all work is performed safely and that an ongoing commitment to safety is maintained including proactive actions to identify and reduce workplace hazards.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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