Switchboard Operator

Overview

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

Position details

- Permanent position
- Full time (80 hours per fortnight + monthly ADO)
- Managers and Administrative Worker Grade 1 Level 1 (HS1)
- Located at The Alfred
- Great Staff benefits — 5 weeks annual leave + 13 ADOs

The Department

The Alfred Health Outpatients Program is responsible for the delivery of a number of non-admitted services across the organisation as well as several services that support the delivery of clinical care, including Specialist Consulting Clinics, GP Liaison Service, Health Information Service and the Referral In service.

The Role

We are looking to appoint an experienced switchboard operator to operate The Alfred’s switchboard. Shift is primarily an AM shift, Mon - Fri; occasional shift coverage around the 24 hour service may be required. The successful applicant will be responsible for handling telephone calls from external and internal customers, ensuring that all calls are answered in a timely fashion. This position also includes updating changes to medical staff rosters and dealing with emergency calls promptly. This position is also expected to provide coverage and support in the absence of the Team Leader.

Skills and Experience Required

- Higher School Certificate/Victorian Certificate of Education
- Previous clerical and switchboard experience, preferably in a Hospital environment
- Highly developed organisational, communication and interpersonal skills

Staff Benefits

- Salary packaging & novated leasing through Maxxia
- Flexible health insurance coverage through HCF Health Insurance
- Onsite car & bike parking opportunities, deducted pre-tax
- Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
- Childcare services at The Alfred managed by KU Children’s Services

How to apply

If this opportunity sounds like it is for you, click the APPLY button, including your resume and cover letter.

Contacts

For a confidential discussion, please contact Kristina Janus, Switchboard Team Leader on 9076 2439.

Application close

Applications close 11pm AEST, Friday 3 October 2025.

Diversity and inclusion

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please contact the person listed on this ad.

Vaccination policy

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

Website

Website: alfredhealth.org.au

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