Business Support Officer

Location: Stonnington City Centre, 311 Glenferrie Road, Malvern

Job Category: Administration

Please view the below documents for this position:

If you thrive in a fast-paced environment and are committed to delivering outstanding results through administrative, business support and continuous improvement, we encourage you to apply.

This opportunity requires someone who likes to find better ways of doing things and working within a varied role where you will be supporting a team of engineers on a day-to-day basis.

Key Responsibilities

- Assist with various administrative tasks, if and when required: e.g. lighting, legal point of discharge and NHVR data entry
- Monitor and administer Infrastructure Group email service and departmental customer service requests.
- Departmental procurement system support, expertise and advisory.
- Creating purchase orders, invoices and invoicing and debtor follow-ups.
- Conduct business support tasks such as minute taking, creating presentations, updating Department webpage and other general administrative duties.
- Responsible for the administration of Road Opening Consents (ROC) and Departmental intranet web page.
- Service authority and private developer pre-ROC application administration and NBN approvals
- Support asset management data cleansing, asset register updates and data input.
- Digitise asset data into the GIS from various sources, e.g. as-constructed plan and design drawings.
- Prepare accurate correspondence, reports, and research to support the effective functioning of the department.

You will also work as part of a team to maintain the asset information in the asset management system and GIS data so that it is current, up to date and accurate in line with the Data Management Framework. This is an exciting varied role where you gain experience within a Local Government workplace where we are renowned for promoting internal opportunities to act in other positions and enhance your career prospects.

Join us in this full-time permanent role, offering a competitive salary range of $76,864 - $81,334 + 12% super and a monthly ADO.

Desired Skills and Experience

What you'll need to thrive:

- High level of computer literacy, including proficiency in Microsoft Office Suite, Content Manager, OneCouncil and other relevant Council data management systems.
- Proven ability to produce concise, accurate, and well-organised written materials.
- Skilled in planning and implementing administrative initiatives that enhance team performance and service delivery.
- Knowledge of local government operations, frameworks, and compliance legislation is an advantage.
- Experience in assisting with strategic and customer-focused solutions to enhance service delivery and customer experience.
- Strong verbal and written communication skills to engage clients and colleagues clearly and professionally
- Skilled in addressing issues and mediating conflicts, promoting positive outcomes and mutual understanding.
- Experience in administrative, or customer service roles, preferably in a local government environment.
- Deep understanding of relevant technologies, procedures, and processes specific to the operating unit for effective supervision and management
- Experience in administrative, or customer service roles, preferably in a local government environment.

Why the City of Stonnington?

- Join our team to make a difference to the community, deliver meaningful work, and make an impact
- Enjoy a range employee benefits including flexible work arrangements, annual wage increases, health and wellbeing programs, generous parental leave and other leave entitlements as part of our enterprise agreement and employee benefits offering.
- You’ll also be part of a supportive team environment focused on delivering outstanding people programs to develop, engage, support and reward our people.
- Located in Melbourne's vibrant inner east, the City of Stonnington covers the suburbs of Prahran, Windsor, South Yarra, Toorak, Armadale, Malvern, Malvern East, Glen Iris and Kooyong, Stonnington is home to approximately 108,000 residents and a diverse workforce of 1000 employees.

For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.

Please use your cover letter to demonstrate to us that you can ‘deliver’ the aspects of the role and that you have what is needed to ‘thrive’. You do not need to have a heading of each point or address each point individually. Recommended no more than 2 pages for your cover letter.

We are a 2022 Circle Back Initiative Employer - we commit to respond to every applicant.

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

We acknowledge we are meeting on the Traditional Lands of the Wurundjeri Woi Wurrung and Bunurong peoples of the East Kulin Nations and pay our respect to their Elders past, present and emerging.

We extend that respect to all Aboriginal and Torres Strait Islander peoples. We acknowledge their living connection to Country, relationship with the land and all living things extending back tens of thousands of years.

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