Administration Team Leader

Administration Team Leader – Icon Cancer Centre Richmond

Administration Melbourne Full Time Icon Cancer Centre Australia

- Work closely with the Admin Manager to ensure effective and efficient team operations

- Champion our Friendly and Supportive Environment for both staff and patients

- Competitive Remuneration, Development & Progression Opportunities

- Permanent, Full‑Time Weekdays Only – We’re open Monday to Friday (Keep your nights and weekends free)

We are seeking an overarching Administration Team Leader with excellent communication skills, strong problem solving, the ability to motivate and empower a team of medical administration staff, a collaborative approach and effective conflict management – all while demonstrating leadership and integrity.

Key Responsibilities:

- Collaborate with the Senior Administration Manager to coordinate patient appointment times and maintain effective reception services.

- Supervise and support the Administration team, ensuring smooth operations and high standards of service delivery.

- Provide flexible support across various roles within the team as needed to optimize patient care.

- Process and validate Health Fund claims accurately.

- Manage daily cash, cheque, and credit transactions, ensuring end‑of‑day balance.

- Deliver superior customer service by ensuring efficient service delivery to patients and their families.

- Foster a collaborative team environment, encouraging input and feedback from team members.

- Communicate with patients and their families in a compassionate and friendly manner.

- Provide input and support for staff scheduling and leave coordination or monitor and report on staffing needs to support roster planning.

- Resolve complex doctor requests.

- Facilitate a large number of patients daily.

- Manage a high number of inbound calls.

- Maintain KPIs.

Skills & Experience:

- Minimum three years’ experience in a similar role, proficiency in electronic practice management systems.

- Familiarity with Medicare, DVA, and private health insurance processes.

- Strong organisational and time‑management skills.

- Clear verbal and written communication abilities.

- Proficiency in computer systems, particularly Word and Excel.

- Demonstrated commitment to delivering excellent client service, both internally and externally.

- Advanced knowledge of medical terminology (preferred).

Icon Cancer Centre – Australia and New Zealand

Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years of experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon’s cancer centres are in outer‑metro and regional communities delivering on our mission to bring the best possible care, closer to home.

For more information on our cancer services in Australia visit https://icongroup.global/en/our-services/cancer-services-australia/ or www.iconcancercentre.com.au

Our Culture and Benefits

At Icon, we don’t just offer jobs – we offer careers that grow with you. Enjoy various benefits:

- Access to Novated Lease Options: pay for your car, rego, insurance, fuel, and servicing with pre‑tax earnings – potentially saving you thousands

- Rewards Portal – discounts and cash‑back on experiences, travel, dining & shopping.

- Employee Assistance Program – confidential external counselling and support services.

- Development Pathways – set individual goals with leaders across the business and we’ll help you grow.

- Online Courses – free access to an abundance of online courses in both clinical and non‑clinical categories.

- Paid Parental Leave – supporting you both personally and professionally.

Excited to Join Us?

At Icon Group, we’re incredibly proud of our passionate, dedicated people and the life‑changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.

Visit https://icongroup.global/en/careers/our-people/stories/ to read inspiring stories of our team members.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

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