▷ (Apply Now) Customer Service Officer - NSW

3 weeks ago

Council of the City of Sydney, Australia Daikin Full time

About the role

Global leader in HVAC, Daikin Australia is looking for a permanent full time Customer Service Officer that will assist in providing high quality service to internal stakeholders, addressing inquiries and concerns related to our Daikin Applied Projects, services and timelines. This role will be based in our Chipping Norton, NSW office acting as a liaison between the internal team and customers to ensure client satisfaction and overseeing all administrative duties ensuring it is accurate and delivered in a timely manner.

About you

As the Customer Service Officer in our Applied Business Solutions, this role will assist in preparing and capturing sales order details for entry into SAP, liaising with our factories, Supply Chain Management team and Sales team to ensure products are delivered on time.

Additionally, this role will also be required to improve customer relationships by handling all inquiries and complaints related to product delivery, ensuring the sales team and customers are kept informed about their sales order.

Attention to detail while working under pressure.

Comfortable working independently and managing their own workload.

A quick learner who can adapt to new systems and processes with ease.

Strong time management skills to ensure projects are delivered on time and accordingly.

Exposure to SAP or other ERP systems is highly regarded.

Excellent customer service skills and ability to develop strong working relationships with our customers.

Previous experience in Sales and/or customer service environment will be highly regarded.

Collaborative work environment fostering a positive team culture.

Competitive Salary + Superannuation + Performance bonus

Provided with on-the-job training for continuous career growth opportunities

Discounted Bupa Health Fund

Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan

Be part of a global number 1 company in HVAC

Be part of a dynamic team that values innovation, collaboration and personal growth.

Free parking on site

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ready to Apply?

If you're a self-motivated individual who can manage your own workload, escalate issues when need, and contribute to a productive team environment, we want to hear from you. This is an excellent opportunity to gain valuable experience and become a vital part of our team.

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