Desktop Support Engineer

A well-known MSP is hiring their next Engineer for a highly technical Desktop Support team. This is a unique opportunity to work across Service Desk, Desktop Support and Field Services, including planned client site visits, phone-based support and face‑to‑face troubleshooting. Australian citizenship and a current NSW driver’s licence with access to a car are required.

What you'll do:

- Provide technical support to end users both remotely and onsite.

- Troubleshoot hardware, software and device issues across desktops, laptops and mobile devices.

- Manage devices using endpoint management platforms such as SCCM or Intune.

- Diagnose hardware faults and coordinate repairs with vendors to minimise business disruption.

- Deploy new equipment tailored to site‑specific requirements.

- Provide advanced support for audio/video conferencing systems.

- Resolve incidents efficiently via phone, remote tools or in‑person TechBar engagements.

- Build relationships with key stakeholders while acting as a trusted IT advisor.

- Maintain accurate asset records and manage spare stock levels to ensure business continuity.

- Collaborate with internal teams, customer IT stakeholders and external vendors to maintain smooth service delivery.

What you bring:

- Proven experience supporting end‑user devices both remotely and onsite.

- Hands‑on troubleshooting experience with Windows operating systems, M365 products, networking technologies and audio/video conferencing systems.

- Knowledge of asset tagging and management procedures using ServiceNow or equivalent tools.

- Excellent interpersonal skills, able to collaborate with colleagues from diverse backgrounds and mentor others through knowledge sharing.

- Relevant certifications such as ITIL V4 Foundation (required) and MCP (preferred).

- Eligibility for Australian Government Baseline Security Clearance (organisation supports clearance process).

- Minimum 2 years’ experience in IT Support roles for end‑user devices, both remote and onsite.

- Deep understanding of support best practices including root cause analysis; willingness to go above and beyond for customers.

- Ability to manage multiple tasks in busy environments; flexibility under pressure during emergencies.

- Experience with Windows OS (desktop/server), M365 suite (including AV management) and physical hardware installation/repair/maintenance.

- Experience using ServiceNow for incident/ticket logging and asset management; experience with Microsoft Intune or similar MDM platforms.

- Valid driver’s licence with own vehicle and insurance for travel between sites.

- Excellent written and verbal communication; able to liaise effectively across technical and non‑technical audiences.

- Tertiary qualifications in Information Technology or Computer Science are desirable.

What sets this company apart:

- Commitment to delivering real outcomes for clients through cutting‑edge technology.

- Supportive environment fostering employee growth and development at every career stage.

- Customer‑centric culture focused on positive results beyond technology alone.

- Collaborative environment where talented people work together using best tools.

- Culture of courage, integrity, and willingness to embrace change.

- Flexible working arrangements designed around individual needs.

- Generous training opportunities and support for continuous learning.

- Inclusive culture celebrating diversity and empowering employees to improve processes.

- Values teamwork, dependability, compassion, honesty, loyalty, and sensitivity toward others.

- Opportunity to build meaningful connections within a knowledgeable and supportive network.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sam Jamshed on 02 8289 3159 for a confidential discussion.

About the job

Contract Type: Permanent

Focus: IT Support & Systems Administration

Salary: AUD60,000 - AUD70,000 per annum + Superannuation

Workplace Type: Hybrid

Experience Level: Associate

Location: Sydney CBD

Job Reference: 2I50WH-0D0284E1

Date posted: 5 December 2025

Consultant: Sam Jamshed

#J-18808-Ljbffr