Head of Operations Department

2 weeks ago

City of Melbourne, Australia SATHAPANA Limited Myanmar Full time

Report to : Chief Operations Officer

DUTIES AND RESPONSIBILITIES

1. Operations Management

- Develop and implement annual staffing plans to ensure adequate workforce across all operations
- Design and improve operational workflows for efficiency, clear separation of duties, and workload balance
- Establish effective procedures to control daily operations and enhance performance
- Create strategies to support company growth and expansion
- Plan and drive staff capacity development initiatives
- Ensure adherence to company principles, policies, and procedures
- Foster a collaborative and supportive environment for auditors, inspectors, and stakeholders
- Conduct regular team meetings to gather issues, find solutions, and share updates
- Report regularly to executives on departmental and branch progress and achievements
- Perform other duties as assigned by the executives

2. Product & Service Management

- Lead product and service innovation to expand offerings for clients
- Develop policies, procedures, forms, and guidelines for managing deposit products and customer service
- Oversee product setup, testing, and launching
- Define key performance indicators (KPIs) for branches and company-wide targets
- Produce reports to track and improve deposit performance and achievement plans

QUALIFICATIONS REQUIREMENT

- At least Bachelor’s degree in accounting, finance, banking, or business administration
- Proficient in Myanmar and formal English (writing, speaking, and listening)
- Possess at least consecutive four-year experience in financial or banking in industry
- At least two-year experience of management in any multi-branch company
- Proficient in Microsoft Word, Excel, and PowerPoint
- Good knowledge of any financial or banking computerized systems
- Good teamwork, interpersonal, and problem solving skills
- Be well-organized, creative, and focused.
- Good emotional quotient
- Be self-motivated
- Good willpower
- Be strong and healthy
- Be well-dressed or well-groomed

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