Technical Project Manager

3 days ago

City of Melbourne, Australia PingCo Pty Full time

Founded in 2011 and based in Melbourne, Australia, PingCo is a pioneering technology leader transforming telecommunications with TCAP , a groundbreaking, fully automated cloud calling platform. We partner with global telecom providers, streamlining operations, cutting deployment times, and boosting revenue through zero-touch automation and scalable solutions. As a Microsoft Certified Accelerator Partner, we integrate Operator Connect and Microsoft Teams, empowering carriers to innovate and deliver exceptional customer experiences. At PingCo , we’re a dynamic, collaborative team shaping the future of voice in a fast-evolving digital world.

Key Responsibilities

- Project coordination for both internal and external projects

- Working with the engineers and support staff to ensure that goals and project deadlines are met

- Responding to enquiries and resolving problems concerning contracts, services, and projects

- Advising senior management on matters requiring attention and implementing their decisions

- Preparing and reviewing submissions and reports concerning activities and milestones

- Collecting and analysing data associated with projects undertaken, and reports on project outcomes

- Sharing relevant documentation and reports with project teams

- Liaising with clients to provide project updates on a regular basis and ensure satisfaction and deadlines are met

- Being point of contact for various working groups

- Assigning project to team members and following up for timely delivery

- Collect and manage incoming projects

- Update project management tool as required

- Making sure KPI’s of the team are met

- Developing, implementing, and maintaining a project management methodology for the deployment of TCAP to global operators and service providers

Key Company Expectations

- Showcase professionalism and consistently produces high quality work on or ahead of time

- Takes initiative, is a positive team member, and exhibits strong communication skills

- 7-8 years’ experience in a similar role

- Telco/SaaS industry knowledge

- Project management certification (Prince 2, Agile)

- Experience in the following:

- Project management

- Service Delivery

- Change management

- Impeccable written and communication skills

- High level of adaptability and flexibility

- High level of proficiency in workflow design and documentation

- Exceptional interpersonal skills

- Background and knowledge in IT

- Experience with Information Technology projects

- Basic knowledge of a range of software applications

- Knowledge in telephony

- Driven and highly motivated professional who can operate within a plan but also show innovation and initiative

- Positive can-do attitude, strong communicator, trustworthy and a team player

Desireable

- Experience with project management software

- Qualifications in ITIL

- Background and knowledge of Microsoft Cloud Services

- Working hours will need to be flexible to accommodate global customers.

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