Immediate Start Duty Captain

About Aligned Leisure

Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.

Job Description

KEY RESPONSIBILITIES:

1. Daily operation of the facility

- Conduct regular internal and external facility walkthroughs demonstrating leadership and monitoring cleanliness, presentation, service quality and safety.

- Always ensure the highest levels of cleanliness and presentation, especially in areas such as change rooms.

- Troubleshoot plant and equipment.

- Engage approved suppliers to undertake maintenance as required, minimising downtime.

- Detailed and timely reporting of maintenance items to Head of Facilities and the School as appropriate. Liaise with user groups and service delivery staff to direct, coordinate to ensure that the facility is set up for programs as required.

- Staff leadership and supervision across the entire service delivery team.

- Ensure compliance to all shift checklists.

- Coordination of staff rosters, breaks and changes.

- Educate all staff on the shifts activities to ensure they are prepared to deliver the best possible service.

- Support staff to maximise sales opportunities for all programs and memberships.

- Assist staff to minimise wait times, especially at the front desk and on the phones.

- Ensure the facility opens on time and programs start on time.

- Transition facility management to the next Duty Captain or ready for the following day.

- Ensure all reports, checklists and procedures are completed and signed off.

2. Health and Safety of all staff and customers

- Maintain an understanding of all relevant aspects of the Occupational Health and Safety and Environmental Management Systems.

- Implement and monitor compliance to policies and procedures. Implement and document hazard and environment inspections, risk assessments, risk controls and corrective actions.

- Ensure health and safety is discussed with all staff, on every shift.

- Oversee the evacuation or lock down of the facility in accordance with procedures as required.

- Act as Chief Warden for the facility.

- Investigate all incidents and implement actions to prevent reoccurrence, maintaining written records.

- Risk assess work instructions to identify any hazards and take action to rectify any identified risks.

- Ensure the dissemination of OHS, Risk and Environment information to staff relevant to their roles and responsibilities.

- Ensure all employees and contractors are inducted and receive regular training as required.

- Attend quarterly meetings include in service training, to ensure lifeguard competencies are met.

3. Outstanding service delivery to all customers and stakeholders

- Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. In your role, you will be relentless in identifying these opportunities and you will always ask yourself “How would I want a member of my family treated in this situation?”

- All Aligned Leisure staff will understand and deliver on our customer charter.

4. Customer complaint and dispute resolution

- Authority to solve customer issues on the spot, without the need to seek approval from a member of the management team.

- Ensure all complaints are followed up in a timely manner.

- Actively seek customer feedback on service levels. The Duty Captain may from time to time be required to undertake other tasks as directed by the Head of Facilities or Leisure Manager. Undertaking a Duty Captain shift may be a part of another role within the facility. If so, the employees focus during such shift must be on delivering the requirements of this position description.

Desired Skills and Experience

ESSENTIAL QUALIFICATIONS AND EXPERIENCE:

1. Current First Aid Certificate - HLTAID003 Provide First Aid

2. Current Pool Lifeguard Award -SISSS00111 Pool Lifeguard

3. Current Pool Operators Certificate - SISSS000110 Aquatic Technical Operator

4. Working With Children Check (or equivalent)

5. As per GSPO’s, Lifeguard’s will be required to maintain certain fitness requirements; a) Undertake an annual medical assessment by an Authorised Health Professional (registered Medical Practitioner or General Practitioner) or; Complete an annual self-declaration medical questionnaire (which may be further assessed by a General Practitioner if the employer deems it necessary) b) Swim 200 metres in less than 6 minutes without using equipment; minimum of two per year (approximately every 6 months and no longer than 9 months apart) Aligned Leisure welcome applicants without the above qualifications who meet the desired personal attributes. All successful applicants will need to obtain the above qualifications prior to starting employment.

PERSONAL ATTRIBUTES:

1. High level communication and consultation skills, including a commitment to open, honest, two-way and frequent communication.

2. Decision making skills, including the ability to consult and gather information, consider alternatives and communicate decisions.

3. High level of awareness to pre-empt issues and risks.

4. Disciplined to manage the varied components to this role.

5. Fiercely relentless when it comes to exceeding targets and plans.

6. Focused on the customer experience.

7. The ability to provide coaching and mentoring to staff.

9. The ability to delegate, empower and engage staff.

10. A commitment to professionalism and accountability.

11. Unquestionable ethics, integrity, values and behaviors

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