Hotel Bell Captain/driveway Supervisor Crown

2 weeks ago

Melbourne, Australia Crown Melbourne Full time

**Job Number**: MEL14298)

**HOTEL BELL CAPTAIN / DRIVEWAY SUPERVISOR**
**CROWN METROPOL - FULL TIME**

Crown Melbourne is home to three award winning world-class hotels, Crown Towers, Crown Promenade and Crown Metropol. All of which offer luxurious standards and facilities with an impeccable standard of customer service and attention to detail.

An exciting opportunity now exist for a people manager to join the Crown Metropol team in the role of Bell Captain. Leading and mentoring a team of Bell Attendants and Doorpersons, our Bell Captain will be passionate about achieving the highest level of guest satisfaction through the modelling of exceptional customer service from the time of arrival to departure.

This role plays an integral part in the overall guest experience through leadership of delivery and retrieval of guest luggage, monitoring of the driveway and concierge duties.

**What we offer you**:

- Attractive salary package
- Opportunity to grow your career
- Discounts with our Hotel Accommodation and Dining
- Complimentary meals on shift in our staff restaurant
- Uniform cleaned and provided for your every shift

**What you need**:

- Experience at a Management level
- Hotel experience highly advantageous
- Australian driver’s licence is essential
- 5 star customer service skills with the ability to anticipate the needs of guests
- Excellent problem-solving skills with the ability to make timely decisions
- Strong people leadership and delegation skills
- Ability to motivate and encourage others to work as a team to achieve business objectives
- An excellent knowledge of the facilities and activities available in Melbourne and the wider Victorian region
- Ability to work around a 24/7 rotational roster
- Experience with the OPERA Property Management System advantageous but not essential

**Job** Hotels

**Primary Location** Melbourne

**Position Status** Full Time

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