Engineering Manager

Engineering Manager

HotDoc Carlton, Victoria, Australia (Hybrid)

Founded in Melbourne, Australia in 2012, HotDoc is Australia’s largest patient engagement platform with over 8 million app downloads in Australia.

The past 18 months have seen massive growth for our business, our team, and our community. We now work with over 21,000 practitioners around Australia, including GPs, Allied Health, Dental Practices, Specialists, and Optometrists.

We have ambitious goals to improve the healthcare experience for everyone in Australia with exceptional patient journeys, and we’re looking for extraordinary individuals to help us get there.

As an Engineering Manager at HotDoc, you will be at the centre of the action helping 10 million+ patients across Australia to manage their health. By joining this productive, inclusive, and talented team, you will have the freedom to experiment and contribute to shaping the direction of healthcare in Australia.

Unique value of the role

As the Engineering Manager for our Practitioners team, you’ll guide initiatives that enhance how healthcare practitioners in Australia interact with our platform. This team’s mission is to help practitioners, who interact with us through their practices, become active, direct users of HotDoc.

Australia’s healthcare system faces challenges—on average, patients wait over four days to see a GP and months to get more specialised care. Our goal is to support practitioners in delivering faster, more tailored care through innovative solutions such as asynchronous care and AI triage. By helping practitioners deliver health services more efficiently, we can unlock access for in-person appointments that are available for patients who truly need them.

Over the next couple of years, you will help us:

1. Activate thousands of GPs and other practitioners on our platform, making HotDoc an essential part of their workflow.
2. Enable practitioners to deliver faster, more convenient care to their patients, via telehealth and asynchronous services.
3. Drive efficiencies for practitioners through innovations like AI-powered triage, freeing them to focus on complex patient needs.

Your responsibilities in helping us achieve these outcomes include:

1. Lead and coach a team of high performing engineers, providing guidance, support, and career development opportunities to help them thrive in their roles.
2. Drive the technical execution and delivery of projects, ensuring high-quality output that meets business and user needs.
3. Support the team in monitoring performance and productivity, using data to make informed decisions that improve efficiency and highlight opportunities for growth.

Stakeholders & Relationships

Direct Manager - VP of Engineering

Skip Level Manager - CEO

Experiences, Capabilities & Qualifications

1. 4+ years of experience in managing engineers.
2. A strong technical background and a passion for solving complex problems in creative ways.
3. Excellent communication and collaboration skills, with the ability to work effectively across teams.
4. Formal relevant Engineering qualifications (Software, IT, Mathematics or similar).

Preferred Experience

Experience writing software - in particular Ruby (RoR).

Why Join HotDoc?

1. Hybrid workplace - we want you to be where you work best. Our HQ is available Monday to Friday for those that prefer an office setting or when in-person collaboration is key.
2. Impact millions of lives by improving healthcare experiences.
3. Collaborate with a passionate and driven team.
4. Contribute to meaningful projects with real-world impact.
5. Enjoy a dynamic, supportive, and inclusive work environment.
6. Access to our free Health & Wellbeing Programs.
7. Access to a generous L&D and book budget.
8. Company Collaboration Events 2 - 3 times per year (funded by HotDoc) where all staff come together for a week of in-person events, activities and focused learning opportunities.
9. Access to 8 EAP sessions per year through Uprise.
10. Access to Career & Strengths coaching with our in-house L&D Coach.
11. Dedicated Manager training & Leadership Coaching Program for developing leaders.

HotDoc is a place where you can be you.

Our people are at the heart of HotDoc. We are an employee-first company and recognise that we can’t provide a great patient experience if we don’t look out for our employees.

We celebrate diversity at HotDoc and we encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

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