Senior Account Manager

4 weeks ago

City of Melbourne, Australia Purple Patch Consulting Full time

Overview

- Assist with client projects, quotes, and enquiries

- Ensure smooth project delivery and high-quality client service

Phoenix Digital is offering an exciting opportunity for an experienced Senior Account Manager to join the team. This role is ideal for someone who wants to grow their career within a company that values its people, promotes professional development, and supports career progression.

At Phoenix Digital, employees are backed by a personable and approachable manager who maintains an open-door policy, ensuring support and guidance at every step. The business prides itself on fostering a positive culture where collaboration and self-development are encouraged.

About the Role

The Senior Account Manager will oversee account management teams while building and maintaining strong client relationships. This position plays a vital role in ensuring smooth project delivery and a consistently high standard of customer service.

Key Responsibilities

- Assist the Strategic Account Manager with administration and client workflow

- Run reports, check stock, and monitor project timelines

- Deliver clear, accurate, and timely information to clients

- Manage client requirements and support informed decision-making

- Accurately complete paperwork and reporting

- Update client pricing and product information on the company website

- Prepare quotes and respond to customer enquiries

- Maintain strong and effective working relationships

- Adhere to company processes, policies, and procedures

- Ensure an exceptional client experience at all times

Skills & Experience

- Strong attention to detail and accuracy in all tasks

- Exceptional communication and interpersonal skills

- Demonstrated experience in account management, particularly across major accounts

- Knowledge of SEO and PPC

- Proven ability to build positive client and colleague relationships

- Strong problem-solving skills with a proactive approach

- Highly organised, adaptable, and reliable

- Ability to thrive under pressure and manage multiple priorities

- Experience in printing, apparel, promotional, or product sourcing industries (advantageous)

- 5-10 years experience

Why Join Phoenix Digital?

- Opportunities for professional growth and career advancement

- A supportive, approachable leadership team

- A growing company that values initiative and collaboration

Phoenix Digital invites candidates who are looking to take the next step in their career to click APPLY NOW and be considered.

Lead account teams and manage key clients at Phoenix Digital. Grow your career in a supportive, collaborative environment with major accounts.

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