Dental Receptionist

1 week ago

Tamworth Regional Council, Australia Totallysmiles Full time

About the Position

Darling Dental is on the lookout for a friendly and professional receptionist to join our busy, patient-focused practice on a part time basis 4 days per week with Thursdays off.

As the first point of contact, you’ll play a key role in creating a warm and welcoming experience for every patient who walks through our doors. This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in providing excellent customer service.

We offer a wide range of treatments from general check-ups to advanced treatments such as implants.

Key Responsibilities

- Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.

- Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.

- Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.

- Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.

- Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.

- Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What we can offer you

- Competitive hourly rate

- Varied role

- Opportunity to make a difference

- Employee Assistance Program

- Unlock exclusive discounts and cashback offers on the Swag App

- Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed

- Prior experience is essential

- A Cert III or IV in Dental Assisting is beneficial but not mandatory

- Excellent verbal and written communication skills

- Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment

- Capability to address patient concerns and resolve issues with professionalism and empathy

- Attention to detail

What’s Next

If you are passionate about patient care and enjoy being part of a supportive team in a modern dental environment, we’d love to hear from you

Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW

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