Business Director

Business Director

Reportsto: General Manager / Client Partner

Direct reports: Business Manager

Based in: Melbourne

Contract: 12 month contract starting 6 January 2025

+61 is the Creative Studio from TBWA x OMD x Bear Meets Eagle on Fire dedicated to world class creativity for Telstra, one of Australia’s most prominent brands. We are looking for a Business Director who has a passion for bringing brand experience and creative ideas to life in digital and customer marketing channels.

The Telstra Best of Business Awards is an annual national awards program, and the longest standing business awards program in Australia with over 20,000 entrants each year. It is a demonstration of Telstra’s support of Australian businesses and is highly regarded by the business community.

The Role

The role will be working in a tight, dedicated team responsible for the delivery of the Telstra Best of Business Awards program. World class creativity is the ambition for all the brands’ communications, and the Awards program is no exception.

The Business Director will lead the day-to-day management of all customer marketing activity (paid and owned – social, content, web, comms) with the support of a Business Manager and an Integrated Producer. You will work closely with the strategists and creatives within +61 as part of a full-service agency team to deliver the program seamlessly to market.

The Ideal Candidate

You will be experienced in managing integrated campaigns across paid, earned and owned channels. You’ll have a strong foundation in data-driven customer marketing, digital and CRM campaigns. Experience in managing ATL/AV/Content activity will also be beneficial to the program of work. You will take pride in creating best in class creative work no matter how large or small.

You can see the big picture but not be afraid of detail and complexity.

You’ll be curious, proactive, and collaborative.

Key Responsibilities:

- Ensuring the agency is meeting the client’s needs and working with all the key functions that go into creating strategic, creative and production agency outputs
- Successfully managing a dedicated, multi-disciplinary team, their workflow and overseeing delivery of all projects
- Driving the strategy and providing an informed point of view in response to the brief, challenging and shaping the work, and building the relationship with the client as a trusted agency partner
- Leading day-to-day client relationships and nurturing the relationship, delivering high standards of client satisfaction, measured through feedback and surveys
- Proactively identifying opportunities to solve key business issues with the Client Partner
- Having a good understanding of clients' business; their audience, brand, competitors and their internal processes and structures
- Project pricing, profitability and management of large scopes of work and budgets. Providing accurate monthly project and production forecasts and scope reconcilations with oversight from Client Partner
- Managing the learning and development of a direct report

Experience:

- 4-6 years’ experience in a similar agency role responsible for day-to-day client management
- Have a strong understanding of marketing communications, creative and digital agency processes
- Ability to work and manage multiple projects autonomously (and collaboratively) from brief to despatch
- Strong communication and presentation skills
- Exceptional organisation, attention to detail and ability to think critically to troubleshoot in advance
- Strong experience managing financial processes and reporting
- Experience creating master timing plans, cost estimates and controlling production process’ financially to improve cost efficiencies and profitability
- Familiarity with Figma, Monday.com, Jira, MS Office Suite
- Flexible to occasional travel requirements

WHY TBWA

We’re a global collective of creative minds, united by a shared belief in the power of Disruption. At TBWA/Melbourne, you’ll be part of a supportive, ambitious team that values fresh thinking, diverse perspectives, and bold ideas.

WHAT WE’LL BRING TO YOU

Working at TBWA/Melbourne—and across the TBWA Collective—comes with a range of benefits designed to support your personal and professional growth:

- Flexible working arrangements
- Professional development programs and access to global learning resources.
- Paid time off, including annual leave, personal leave, and public holidays.
- Wellbeing initiatives, including mental health support and wellness programs.
- Parental leave and family-friendly policies.
- Regular cultural and social events to foster connection and creativity.
- Global mobility opportunities within the TBWA Collective network.
- A collaborative, inclusive, and creatively ambitious workplace culture.

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