▷ (Apply Now) Claims Officer Inclusive Employment Australia

Claims Officer Inclusive Employment Australia

Posted: 10/10/2025

Closing Date: 26/10/2025

Job Type: Permanent - Full Time

Location: Grafton, Coffs Harbour and North Coast

Job Category: Community Services & Development

We have an exciting new opportunity for an experienced Claims Officer based in Coffs Harbour, Nambucca Heads, Woolgoolga, Orange, Dubbo, Cowra or Young. The Claims Officer can be full-time or part-time.

The Children, Youth, Families and Employment stream is responsible for the delivery of Inclusive Employment Australia (IEA) services. These employment services support people with a disability, injury or health condition to find and maintain employment.

Job Description

The Claims Officer provides essential quality checking, processing of claims and administrative support to a team of consultants. This role will track outcomes, process claims and monitor caseloads to ensure optimal performance of the program.

Desired Skills and Experience:

- Demonstrated experience in outcome claims within employment services
- Proven ability of strong attention to detail and a process focused lens; and experience in administration, reporting, computer applications including MS Office Suite.
- Capacity to ensure data integrity and an understanding of internal auditing requirements.
- Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people and provide relevant and accurate information to stakeholders
- Demonstrated ability to identify and prioritise issues, problem solve, generate solutions and work collaboratively to achieve successful outcomes
- Ability to use technology to effectively undertake a wide range of administrative functions
- Excellent written and oral communication, interpersonal and negotiation skills, with the ability to communicate sensitively and effectively with all people to ensure effective relationships
- Demonstrated well-developed organisational, time management and administrative skills with the ability to plan, prioritise and meet deadlines
- Working experience of employment services operating systems used by Inclusive Employment Australia.

About Social Futures:

Social Futures is an equal opportunity employer and will actively recruit our workforce from key communities, including Aboriginal and Torres Strait Islanders, LGBTIQSB, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Social Futures is committed to prioritising the safety and well-being of children and upholds the National Child Safe Principles. Working with Children, National Police Check & NDIS Worker Screener Check are mandatory requirements for all staff.

- Generous Salary packaging options
- Flexible working options
- Opportunity to bank additional days leave per year
- Access to ongoing Learning and Development
- Staff Recognition Program and Organisational Celebration Events
- Organisational paid Parental leave
- Access to Pool Vehicles

How to Apply:

A cover letter demonstrating how your skills, education and professional experience meet the requirements of the role as outlined in the position description, should be submitted with your application.

To access a position description please click apply or click here

For more information about Social Futures please visit our website:

For further information, please contact Julie Taylor on 0455 362 645.

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