Product Health Specialist

7 days ago


Mount Thorley NSW, Australia WesTrac Full time $90,000 - $120,000 per year

Posted Date: 25 Sept 2025

Location:Mt Thorley, NSW, AU, 2322

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

Are you ready to take your technical expertise to the next level? WesTrac is seeking a passionate and driven Product Health Specialist to join our team in Mt Thorley, specialising in Underground Hard Rock Vehicles (HRV) and Elphinstone.

Reporting to the Product Health Manager, you'll play a key role in driving fleet performance, reducing Total Cost of Ownership (TCO) for our customers, and leading continuous improvement initiatives. This is a Monday to Friday role, based primarily at our Mt Thorley branch.

What You'll Be Doing

  • Build strong relationships with internal stakeholders and Caterpillar technical teams.
  • Provide expert guidance to site performance specialists and frontline teams on technical issues.
  • Utilise advanced Condition Monitoring tools—including SOS reports, electronic data, inspections, and repair history—to proactively recommend maintenance and operational improvements.
  • Drive fleet performance strategies to optimise machine reliability with key focus on uplifting physical availability and reduce TCO
  • Own and resolve technical issues related to HRV and Elphinstone products, ensuring timely customer outcomes.
  • Lead Continuous Improvement projects in collaboration with Caterpillar, WesTrac teams, and customers.
  • Develop and implement Life Cycle Cost (LCC) strategies for components and machines, supporting sales contracts and agreements.
  • Support New Product Introduction (NPI) processes and manage complex cross-functional projects.

Skills & Experience

  • Mechanical Trade qualification (desirable)
  • High level of customer service skills with the ability to build and maintain successful working relationships
  • Demonstrated analytical and problem-solving skills to effectively resolve issues
  • Excellent communication skills (verbal, written and interpersonal)
  • Intermediate computer literacy skills – MS Office, email, Internet based applications and mobile devices
  • Knowledge and experience of CAT Diagnostic tools and CAT Information systems is highly desirable

Why join WesTrac?

  • Job security and serious potential for career advancement
  • Competitive remuneration
  • Fitness Passport for the whole family
  • Annual Remuneration and performance review
  • Generous relocation assistance for eligible candidates
  • Income protection with 24/7 coverage
  • 12 weeks paid parental leave (primary carer)
  • Online Learning Library to support your continued development
  • program - work alongside your mates and receive up to $3000
  • Novated leasing options
  • Purchased Leave program
  • Opportunities for growth and development
  • Employee Wellness Program
  • Discounted private health insurance
  • Made for More Rewards - discounts with major travel and retail brands

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link. For further information regarding this role, please contact Kate or our Recruitment Team on and quote. Req number: 4627.



  • Mount Thorley, Australia WesTrac Full time

    **Posted Date**:25 Sept 2025 **Location**:Mt Thorley, NSW, AU, 2322 **_At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737,...


  • Mount Thorley, Australia WesTrac Full time

    At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac’s own in house RTO - 50737, access to your own guided learning platform and a range of pathways...


  • Mount Thorley, Australia Liebherr Group Full time

    Join to apply for the Product Support Advisor role at Liebherr Group1 day ago Be among the first 25 applicantsJoin to apply for the Product Support Advisor role at Liebherr GroupLiebherr Mining is seeking experiencedProduct Support Advisor to join our team at customer mine sites at Mt Arthur South.In this role, you'll provide field and technical support to...


  • Mount Thorley, Australia Liebherr Group Full time

    Join to apply for the Product Support Advisor role at Liebherr Group1 day ago Be among the first 25 applicantsJoin to apply for the Product Support Advisor role at Liebherr GroupLiebherr Mining is seeking experiencedProduct Support Advisor to join our team at customer mine sites at Mt Arthur South.In this role, you'll provide field and technical support to...


  • Mount Thorley, Australia Liebherr-Australia Full time

    OverviewLiebherr Mining is seeking an experienced Product Support Advisor to join our team at customer mine sites at Mt Arthur South. In this role, you\'ll provide field and technical support to our customers, ensuring their Liebherr excavators operate at peak performance. You\'ll be a problem-solver, a skilled technician, and a trusted advisor,...


  • Mount Thorley, Australia Liebherr-Australia Full time

    OverviewLiebherr Mining is seeking an experienced Product Support Advisor to join our team at customer mine sites at Mt Arthur South. In this role, you\'ll provide field and technical support to our customers, ensuring their Liebherr excavators operate at peak performance. You\'ll be a problem-solver, a skilled technician, and a trusted advisor,...


  • Mount Waverley, Australia ECi Software Solutions Full time

    For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...


  • Inverell NSW, Australia Hunter New England Health Full time $77,358 - $133,156 per year

    Join a supportive team where your growth is nurtured, your expertise is valued, and your impact on older people's mental health truly matters. Remuneration: $77,358 - $133,156 per annum + super + salary packagingEmployment Type: Permanent Full TimePosition Classification: Clinical Nurse Specialist Grade 2, Clinical Psychologist, Psychologist, Counsellor...

  • Service Technician

    7 days ago


    Mount Thorley, Australia Komatsu Full time

    The Opportunity: Due to growth within the business, our Mount Thorley branch has a permanent full-time position on offer for an experienced Service Technicians who specialises in component overhauls. Working as a components specialist Service Technician, your role will see you carrying out disassembly, inspection and assembly of Komatsu's world-class large...


  • Mount Gambier, South Australia SA Health - Women's and Children's Health Network Full time $87,000 - $110,000 per year

    Women's and Children's Health Network, Child Adolescent Mental Health Service (CAMHS), Southern Country, Mount Gambier 5290SalaryClassification - RN/M2C - Clinical Nurse/Midwife LV2 - $87,416.00 to $110, Superannuation and Salary Sacrifice BenefitsFull time - Ongoing PermanentAbout the OpportunityWe currently have an exciting opportunity to join the CAMHS...