Customer Co-worker
5 days ago
Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
- $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- Rosters published 4 weeks in advance.
- 15% Co‑worker discount
- Subsidised meals and complimentary drinks in our Co‑worker restaurant
- Free uniforms provided
- Free Co‑worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well‑being offers across hundreds of retailers and service providers)
- Co‑worker Loyalty programme (extra contribution to your superannuation fund where eligible)
- 24/7 access to our Employee Assistance Program for health and well‑being support
Additional Information
- This role is Permanent Part Time, 30hrs/fortnight.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
About this work area
- Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
- Securing that all products passing through the entrance are paid for.
- Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
- Supporting customers booking their home delivery and collecting their click and collect.
- Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
- Handling cash and card payments in a reliable, efficient, accurate and friendly way.
- Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
- Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
As a Customer Co‑worker you are:
- Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently.
- Able to remain calm when faced with challenging situations and are pro‑active to find solutions.
- Able to comfortably interact with customers in a polite and friendly manner whilst having a ‘Togetherness’ mindset.
- Able to work closely with your team and other departments or work independently.
- Able to prioritise tasks in a fast‑paced environment.
- Demonstrate excellent communication skills and basic computer and systems literacy.
At IKEA, work is so much more than a job. Come join us
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