ICT Service Technician

Empower People. Enable Technology. Make an Impact.

At Scope, we believe every person deserves the opportunity to belong, grow, and thrive. As one of Australia’s largest disability service providers, we empower people with physical, intellectual, and multiple disabilities to live meaningful, connected lives.

With more than 420 service locations across Victoria and NSW, we deliver supported independent living, short-term accommodation, therapy, social connection programs, lifestyle options, and employment services. And technology plays a critical role in making this all possible.

Make Tech Meaningful – Join Scope’s ICT Team

Are you ready to use your tech skills to make a real difference?

We’re looking for a passionate ICT Service Technician to join our dynamic ICT team and help shape the digital experience across Scope. This is more than just a support role — it’s an opportunity to contribute to life‑changing services that empower people with disability.

Every ticket you resolve and every system you optimise helps enable greater independence, dignity, and connection for the people we support.

What You’ll Be Doing

- Deliver responsive, people‑focused ICT support across Scope sites.

- Set up, configure, and maintain laptops, mobile devices, networks, and other tech.

- Help staff use Microsoft 365 and digital tools effectively and securely.

- Maintain accurate ICT asset records and support the full technology lifecycle.

- Contribute to projects, system improvements, site rollouts, and documentation.

- Champion great user experiences — ensuring technology works for people, not the other way around.

PD – ICT Service Technician 2025.docx

What You Bring

- Experience supporting Windows, iOS, and Android environments.

- Strong knowledge of Microsoft 365.

- Skills in troubleshooting networks, hardware, and audiovisual equipment.

- Familiarity with ITSM tools and ITIL processes.

- Excellent communication, organisation, and stakeholder engagement skills.

- Certificate IV in IT (or equivalent experience).

- A current driver’s licence and the ability to meet NDIS & WWCC requirements.

Why Join Scope?

- A role with real purpose your work meaningfully impacts people's lives.

- A supportive, values‑driven team.

- Ongoing training and professional development.

- Opportunities to grow across a large, future‑focused organisation.

- A chance to make your mark by improving systems and services.

Ready to make tech meaningful?

We’re reviewing applications as they arrive and may begin interviews before the closing date of 26/11/2025 — so don’t wait

Apply now and be part of something truly impactful.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Scope (Aust) is a 2024Circle Back Initiative Employer – we commit to respond to every applicant.

Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose

If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.

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