Senior Supporter Relations Coordinator

2 weeks ago

Perth, Australia Heart Foundation Group Full time

- Help us keep hearts beating by delivering outstanding care to our supporters.
- Flexible hybrid working arrangements from our Perth office.
- Perm full-time role | Enjoy salary packaging to boost your take-home pay.

About Us – Have a Heart for Change

Did you know heart disease is the number one killer of Australians? Every day, 50 Australians lose their lives to heart disease. As Australia/'s leading heart health charity, we/'re on a mission to change this – and we need passionate people like you to help make a difference

What You Can Do

We/'re on the lookout for a people-focused, tech-savvy customer service star to be the 2IC in our Supporter Relations team. Reporting to our Supporter Relations Manager, you/'ll be the friendly voice and helpful hand for our amazing supporters – whether that/'s answering calls, responding to emails, processing donations, or helping improve the way we do things.

You will have the opportunity to work flexibly, blending your time between work and our Subiaco office.

What You/'ll Be Doing

- Acting as the first point of contact for supporter questions, feedback, and small escalations.
- Managing phone and email enquiries (there/'s lots of phone work – and you/'ll be great at it).
- Processing donations and keeping supporter records accurate and up to date.
- Taking the lead on process improvement and documentation.
- Supporting rostering, time management, and the day-to-day smooth running of the team.
- Assisting with CRM projects and the occasional WA-based office admin task.

What You/'ll Bring

- Experience in supporter care, customer service, or call centres – charity or fundraising experience a big plus.
- A calm, confident phone manner and knack for building rapport.
- Comfortable with tech – ideally experienced in Raiser/'s Edge, Genesys, Outlook, and Excel.
- Strong time management and organisational skills.
- A team-first attitude and the ability to handle BAU while juggling new projects.

Why Join Us?

At our heart, we are driven by purpose. Every day, we make a meaningful impact through our work, and we are committed to supporting our employees in achieving a healthy work-life balance.

We are dedicated to fostering a diverse, safe, and inclusive workplace. We actively seek to represent the communities we serve and recognise the invaluable skills, knowledge, and perspectives a diverse team brings. We strongly encourage applications from Aboriginal and Torres Strait Islander people and individuals from all backgrounds.

What We Offer:

- Salary packaging to help you make the most of your earnings.
- Flexible work-from-home options – up to 50% of your week.
- A supportive and inclusive workplace culture where your contributions are valued.
- Additional gifted leave during the Christmas shutdown period.
- Wellbeing programs and initiatives to support your personal and professional growth.

Ready to Apply?

If you/'re ready to make a real difference, we/'d love to hear from you Submit your application online or contact Stephanie at careers@heartfoundation.org.au if you require any workplace adjustments.

This advertisement is expected to close at 11:59pm on Sunday, 12 October. However, if we receive a large response we might close it early, so please don/'t delay If you/'re reading this and the closing date is in the past, that means we/'re still accepting applications.

All employment offers are subject to pre-employment checks, including National criminal history check, Working with Children Check, and any other relevant background checks.

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