▷ (Urgent) Customer Services Officer - Pool

Overview

Department for Environment and Water — Job reference: 699628; Location: 5052 - BELAIR; Job status: Long Term Contract; Eligibility: Open to Everyone

About the Role: The Customer Services Officer delivers quality visitor experiences at key sites, through the provision of visitor information, site interpretation and the management of park bookings and products. The role is also responsible for the maintenance and minor repair of visitor facilities in the recreational areas of the park. The incumbent will need to be motivated and enthusiastic with outstanding customer service skills to deliver information in a confident and friendly manner to visitors in relation to National Parks. Working in a team, the Customer Service Officer is required to possess excellent organisational skills and deliver a high level of customer service.

What we can offer

- Working in an organisation that is contributing to significant environmental outcomes in the great state of South Australia
- Be part of a fun, collaborative and supportive team
- Free entry into DEW managed Parks in South Australia
- Salary Sacrifice Benefits
- Access to our Employee Assistance Program (EAP)
- Meaningful and rewarding career

Contract
Part-time 15 hours per week. This is a recruitment pool and applicants may be offered a position based on organisational needs.

Essential Qualifications

- The role is required to contribute to maintenance of the park and its visitor facilities
- Ability to convey services and purpose of work area to internal and external customers in a clear and respectful manner
- Experience and proven ability to complete accurate accounting of cash and other revenue
- Experience in customer service, particularly information provision
- Experience in administration including the use of Microsoft Office, point of sale systems and web-based applications
- Proven ability to communicate effectively with the general public and staff and is customer service focused with effective conflict resolution skills
- Ability to demonstrate a high level of personal and organisational skills with the ability to use initiative and apply sound judgement
- Ability to work both unsupervised and in a team environment
- Ability to work with minimal supervision and follow procedures

Special Conditions

- May be required to participate in responses to state emergencies or associated duties
- You must be an Australian citizen, permanent resident, or provide evidence that you hold a valid working visa that allows you to work in Australia without restrictions
- Prior to being employed, the successful applicant will be required to obtain a National Police Check
- Prior to being employed, the successful applicant will be required to provide a Department of Human Services (DHS) working with children check (WWCC) which is required to be renewed every five years before expiry. DEW will cover the cost of renewal
- The incumbent may work on a casual basis including school holidays, public holidays and weekends, for which a penalty will apply
- A current class “C" driver's licence and willingness and ability to safely operate a 4wd is essential
- Wearing a company uniform during working hours and/or when representing the department is mandatory

Remuneration

GS2 $1,084.00 min - $1,095.10 max per week, pro rata for part time hours

Enquiries

Thomas Prosser, Senior Ranger
thomas.prosser@sa.gov.au
Mobile: 0448 759 628

Application Instructions

Applications are to be submitted online through I WORK FOR SA. Applicants are to submit a pre-employment declaration, CV and letter of application (max. 3 pages) addressing the Technical, Professional/Knowledge and Experience (including qualifications) as outlined in the Role Description.

The Department for Environment and Water is committed to building a diverse and inclusive workplace. We encourage applications from people with diverse backgrounds including all ages and gender identities, Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities and LGBTIQA+.

Applications close: 05/10/2025 11:00 PM

Attachments

- Pre-Employment-Declaration_240522.pdf
- Role Description GSE2 Customer Service Officer.pdf

Flexibility
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss flexible working arrangements for this role.

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