Aso2 Customer Service

**Department of Treasury and Finance**
**Job reference**: 680490
**Location**: 5000 - ADELAIDE, 5015 - PORT ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

**Remuneration: ASO2 ($58,709 - $63,154 per annum) + 11.5% Super**

**Love helping people but not into cold calling?**
**Looking to use your customer service skills in a job that actually makes a difference?**
**Curious about a public sector career but not sure where to start? Start here**

**Job Summary**:
**About the Organisation**

At the Department of Treasury and Finance (DTF), you’ll join a high-performing, purpose-driven team helping shape a stronger South Australia. As the State Government’s trusted advisor on fiscal, economic and policy matters, our work guides decisions that impact our state’s future.

Whether you're contributing to the State Budget, shaping policy, or delivering vital financial and corporate services, you'll make a meaningful impact. We offer diverse career pathways, a supportive team culture, and a strong focus on your growth and development. At DTF, your ideas are heard, your contribution is valued, and your work matters.

Within DTF, **Shared Services SA** helps keep government moving. We deliver essential business and finance services across areas of payroll, accounts payable and receivable, tax and financial accounting, and business systems which enable government agencies to focus on serving the community. From supporting daily operations to driving innovation, your work at Shared Services SA powers the public sector behind the scenes.

**What we offer**:
We believe the little extras can make a big difference in supporting your success, some of our great incentives include:

- **No sales**, just meaningful, customer service
- **Full-time roles, limited part-time** opportunities
- **Weekday work only** (business hours between 8:30am-5:00pm) **Optional weekend overtime**:

- **Salary packaging** - boost your take-home pay
- **Fitness Passport** - unlimited access to 75+ gyms & pools
- **Career pathways** - mentoring & study assistance
- **Employee Assistance Program** - for you and your family
- **Supportive teams and comprehensive training** to support your success

**About the role**:
**Customer Service and Helpdesk Officer - Titles Vary, But Service is the Core.**

Our job titles might say **Payroll**, **Taxation**, or **Accounts Payable/Receivable Officer**, but at the heart of each of these roles is one key purpose**:Customer Service**.

You’ll join a government team that provides essential support to the people keeping our state running, from health workers to administrative staff and suppliers. Whether you’re answering calls about pay inquiries, following up on outstanding invoices, financial details or fines, or logging issues for resolution, your service first mindset is what counts. We don't just respond to inquiries, we want our customers satisfied and happy, one call at a time.

**Here's what the role can look like depending on where you're placed**:

- **Finance-focused roles** dealing with vendors, creditors, overdue accounts, or employee fines.
- **Data-entry roles** with a strong focus on accuracy, drafting escalations, and system entries.
- **Supportive service desks** answering questions, offering advice, or redirecting queries for resolution.

Across the board, the goal is the same: provide patient, empathetic, and reliable support.

**About you**:
You’ll thrive here if you:

- Bring **empathy, patience, and resilience** to every interaction.
- Are great with **written and verbal communication**.
- Have experience in **call centres, retail, hospitality**, or any role where people are the focus.
- **Can juggle tasks**, **think on your feet**, and stay **calm under pressure**.
- Enjoy working in a **fast paced** and **ever-changing** environment.
- **Learn systems quickly** (bonus if know Valeo, Oracle, or Chris21).

**About our recruitment process**:

- **Apply** once and if successful, join a 12-month talent pool.
- If shortlisted, you will be invited to an **Assessment Centre,** where you will participate in a behavioural interview and various skills tests.
- As roles become available, offers of employment will be made.

**Special Conditions**:

- Successful applicants must obtain a SAPOL clearance or General Employment Probity Check.
- Shared Services SA covers all screening costs.
- All applicants must hold current Australian work eligibility (more than 6 months validity if you are on a Visa).

**Application Instructions**:
Click **Apply** now to:

- **Submit** your current resume.
- **Answer** two short, targeted questions (link attached).

**Applications close**: 22/12/2025 6:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.