Project Consultant Carer Lived Experience

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

Permanent, Part-Time (0.8 FTE / 4 days per week)

Lived Experience Worker – Level 4

Location: Alfred Health sites with hybrid option

Growth & Support: Frequent professional development and regular discipline-specific supervision

About Us

Alfred Health is the main provider of health services to people in the inner southeast suburbs of Melbourne and is also a major provider of specialist services to people across Victoria. The Health Service operates three outstanding facilities: The Alfred, Caulfield and Sandringham.

AMAH has a mental health service and planning responsibility for residents of inner south-eastern metropolitan Melbourne. We care for people with severe and complex mental illness and psychological distress seeking specialist mental health & addiction treatment, care, and support. We are committed to implementing the reform agenda established by the Victorian government following the Royal Commission into Victoria’s Mental Health System.

The Women’s Recovery Network (WREN)—a 35-bed statewide women’s mental health service—and Ngamai Wilam, a new 12-bed residential eating disorder program in Armadale with with the AMAH Statewide and Speoc.

Together, these services advance the reform directions arising from the Royal Commission into Victoria’s Mental Health and Wellbeing System, providing trauma-informed, gender-safe, and family-inclusive care that integrates clinical and lived experience expertise.

The Role

We’re seeking a Project Consultant (Carer Lived Experience) to bring carer and family lived expertise into the design, delivery, and improvement of statewide services across WREN and Ngamai Wilam.

The role is a key member of the AMAH Statewide Services leadership team, embedding carer voice, strengthening family-inclusive practice, and building capability across multidisciplinary teams.

Key Responsibilities

- Educate & Build Capability – Lead and co-produce orientation and training for staff across WREN and Ngamai Wilam to enhance understanding of the value and distinct contribution of the Carer Lived Experience workforce.

- Engage & Influence – Collaborate with leaders, clinicians, researchers, and external partners to embed carer perspectives in service design, care planning, and quality improvement initiatives.

- Establish Participation & Outcomes – Develop sustainable mechanisms for carer participation, representation, and feedback, and co-design outcome measures to evaluate the impact of carer lived experience roles on safety, quality, and recovery outcomes.

- Grow the Workforce – Support recruitment, mentoring, supervision, and professional pathways for the Carer Lived Experience workforce, ensuring discipline-specific supervision and ongoing supports are in place.

- Governance & Reform – Contribute to clinical governance forums, co-author guidance, and help operationalise reform priorities such as trauma-informed, family-inclusive, and evidence-informed practice.

About WREN and Ngamai Wilam

- WREN (Women’s Recovery Network): A statewide, trauma-informed service supporting women (and those who identify as women) through inpatient and Hospital in the Home models. WREN includes specialty programs for Eating Disorders and Perinatal Mental Health.

- Ngamai Wilam: A 12-bed residential eating disorder program built through extensive co-design with people with lived and living experience and their families and carers, fostering connection, accountability, and wellbeing through recovery-oriented, family-inclusive practice.

About You

Our preferred candidate will demonstrate:

- Lived Experience (Carer/Family): Personal experience in a caring or supportive role for someone experiencing mental ill-health or eating disorders, and the ability to purposefully use that experience in a professional context.

- Qualifications (or commitment to obtain within 12 months):

- Certificate IV in Peer Work or Certificate IV in Mental Health; or

- Intentional Peer Support (IPS) 5-day (and/or Advanced) training.

- Practice Leadership: Experience contributing to governance, co-producing education, mentoring or supervising lived experience workers, and leading service improvement initiatives.

- Partnership & Communication: Ability to work collaboratively with carers, consumers, multidisciplinary teams, and external stakeholders to enhance family-inclusive practice.

- Values: Alignment with human rights, dignity, collaboration, and accountability in care.

- Compliance: Australian working rights; current Working with Children Check; willingness to undergo a Background Check; current Influenza vaccination (or willingness to obtain).

What We Offer

- Supportive multidisciplinary team with embedded lived experience leadership

- Portable long service leave recognition (where applicable)

- Salary packaging & novated leasing (Maxxia)

- Flexible health insurance options (HCF)

- On-site car & bike parking (pre-tax deductions available)

- Excellent on-site gym (ProSport Health & Fitness)

- On-site childcare (KU Children’s Services)

- Convenient location close to public transport and cafes

How to Apply

Click APPLY and include your resume and a cover letter addressing the Key Selection Criteria.

Enquiries: Emily Stowell - Operations Manager AMAH Statewide Services

Emails: E.Stowell@alfred.org.au

Applications close: 11pm AEDT, Friday 14th November 2025.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

Website: www.alfredhealth.org.au

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