Product Quality

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

- $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

- Rosters published 4 weeks in advance.

- 15% Co‑worker discount

- Subsidised meals and complimentary drinks in our Co‑worker restaurant

- Free uniforms provided

- Free Co‑worker parking

- Bonus programme (where eligible)

- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well‑being offers across hundreds of retailers and service providers)

- Co‑worker Loyalty programme (extra contribution to your superannuation fund where eligible)

- 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information

- These roles are Temporary (3 months) Part‑time, 30hrs/fortnight

- The Hiring Manager for this role is Marcin Machura - Product Quality & Recovery Manager

- Applications close Monday 10th November 2025

- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

About this work area

As Product Recovery & Quality Co‑worker your responsibilities will include, but are not limited to:

- Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.

- Present IKEA products in As‑Is Shopfloor using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.

- Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition.

- Assembling our products according to proper building and enclosed instructions to ensure complete functionality.

- Support the quality work in the store to constantly improve customers' quality perception of IKEA products.

- Always consider the sustainability impact when deciding when and how to recover products.

- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.

- Maintaining a safe and secure environment within the IKEA store, always ensuring the well‑being of both customers and co‑workers.

As Product Recovery & Quality Co‑worker you have:

- A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently.

- A passion for building furniture, our products, and our sustainability initiatives.

- Motivated, results‑driven mindset that does not shy away from challenges.

- Experience with regular use of computers and IT systems.

- Strong customer focus, ensuring we keep the customer in mind no matter what we do.

- Ability to prioritise tasks in a fast‑paced environment and ability and be able to think outside of the box.

- A safety mindset and being comfortable with physical work and manual handling including repetitive lifting.

We need people like you

At IKEA, work is so much more than a job. Come join us

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