Workforce Planning Analyst
2 weeks ago
It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always looking for better ways to deliver for our customers – and for our people.
About the Role:
Join our broadband telco team as a Workforce Planning Analyst and play a vital role in optimising resourcing strategies to meet customer needs and operational goals. You'll analyse trends, forecast demand, and develop scheduling strategies to enhance efficiency and service excellence. Your insights will drive resource allocation, scalability, and customer service performance, ensuring the right people are in the right place at the right time.
Key Responsibilities:
- Forecast demand and develop long-term (18-month) capacity and budget plans
- Manage staff scheduling, ensuring efficiency, engagement, and compliance
- Develop and refine telephony routing models to optimise call flow and customer experience
- Drive innovation in forecasting, resource management, and contact centre performance
- Monitor variances, implement real-time management strategies, and enhance efficiency
- Maintain accurate consultant configuration and workforce data for planning and reporting
- Communicate emerging schedule challenges and solutions to stakeholders.
About You:
With proven workforce planning experience, ideally gained in multi-channel contact centres, you will demonstrate:
- Proven experience in forecasting, modelling, budgeting, and recruitment planning
- Proficiency in Aspect eWFM or other workforce management systems
- Extensive knowledge of contact centre resource management operations
- Strong communication, negotiation, and interpersonal skills
- Self-motivated with the ability to work independently
- Creative thinker with strong analytical and problem-solving skills
- Preferably, tertiary qualification in Business, IT, or a related field.
Origin - Where good change happens
At Origin, we're powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.
Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
#J-18808-Ljbffr
-
Workforce Planning Analyst
3 weeks ago
Melbourne, Victoria, Australia Acenda Full timeWorkforce Planning Analyst (18-month FTC)Join to apply for the Workforce Planning Analyst (18-month FTC) role at AcendaWorkforce Planning Analyst (18-month FTC)3 days ago Be among the first 25 applicantsJoin to apply for the Workforce Planning Analyst (18-month FTC) role at AcendaGet AI-powered advice on this job and more exclusive features.Are you committed...
-
Workforce Planning Analyst
3 weeks ago
Melbourne, Victoria, Australia Acenda Full timeWorkforce Planning Analyst (18-month FTC)Join to apply for the Workforce Planning Analyst (18-month FTC) role at AcendaWorkforce Planning Analyst (18-month FTC)3 days ago Be among the first 25 applicantsJoin to apply for the Workforce Planning Analyst (18-month FTC) role at AcendaGet AI-powered advice on this job and more exclusive features.Are you committed...
-
Workforce Planning Analyst
3 weeks ago
Melbourne, Victoria, Australia Crown Resorts Full timeCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader...
-
Workforce Planning Analyst
3 weeks ago
Melbourne, Victoria, Australia Crown Resorts Full timeCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader...
-
Workforce Planning Analyst
2 weeks ago
Melbourne, Victoria, Australia AustralianSuper Full timeJoin to apply for the Workforce Planning Analyst role at Australian Super Continue with Google Continue with Google1 day ago Be among the first 25 applicants Join to apply for the Workforce Planning Analyst role at Australian Super At Australian Super, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse...
-
Workforce Planning Analyst
9 hours ago
Melbourne, Victoria, Australia Origin Energy Full timeDelivering good energy starts from withinIt's an exciting time to join Origin.Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions.We're always looking for better ways to deliver for our customers - and for our people.About the Role:Join our broadband telco...
-
Workforce Analyst
17 hours ago
Melbourne, Victoria, Australia Aware Super Full timeJoin to apply for the Workforce Analyst role at Aware Super1 day ago Be among the first 25 applicantsJoin to apply for the Workforce Analyst role at Aware SuperGet AI-powered advice on this job and more exclusive features.Your SUPER career starts hereAs one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is...
-
Workforce Analyst
3 weeks ago
Melbourne, Victoria, Australia Australian Unity Full timeAdd expected salary to your profile for insightsJoin us and let's make a bigger difference together.Established in 1840, we're Australia's first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to Help People to...
-
Workforce Analyst
3 weeks ago
Melbourne, Victoria, Australia Australian Unity Full timeAdd expected salary to your profile for insightsJoin us and let's make a bigger difference together.Established in 1840, we're Australia's first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to Help People to...
-
Workforce Planning Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeStrategic Full time $140,000 - $150,000Workforce Planning SpecialistWe are seeking a highly skilled Workforce Planning Specialist to play a pivotal role in embedding workforce planning within our organization.This specialist will contribute to the development of our system and become a source of knowledge and expertise, driving business outcomes and delivering value to our stakeholders.Main...
