Restaurant General Manager

Overview

Taco Bell was born and raised in California and has been around since 1962. We have grown to a global brand with 8,200+ restaurants and 350 franchise organisations serving 42+ million fans each week. We are part of Yum Brands, the world’s largest restaurant group. We celebrate diverse perspectives, aim to elevate restaurant technology, and value inclusive, bold leadership that challenges the status quo. We encourage development opportunities and believe where you work matters as much as taking care of our employees as taking care of our fans.

At Taco Bell, we are Cultural Rebels. Learn more about the career below.

About the Job

Reporting to the Area Coach, the Restaurant General Manager (RGM) manages a Taco Bell restaurant within company policies and guidelines to ensure customer satisfaction and profit maximisation. The RGM performs hands-on work to train employees, respond to customer service needs, and model appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team toward operational excellence.

The Day-to-Day

Build People Capability

- Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
- Recruit and equip high quality operators to deliver great customer experiences
- Build a healthy and robust bench of developed and capable Managers and Team Members
- Leads performance management process for all employees in their restaurant
- Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
- Leverage culture and people capability to fuel brand performance
- Provides leadership and coaching, developing Managers and Team Members

Deliver a Consistent Customer Experience

- Ensure complete and timely execution of corporate and local marketing programs
- Ensure a safe working and customer experience environment by promoting safe work behaviours
- Control day-to-day operations by scheduling labour and ordering food and supplies for a restaurant with typical revenue ranges and daily transactions
- Ensure local health and safety codes, and company safety and security policies are met
- Resolve serious customer issues and train managers to meet or exceed service standards
- Utilise insights from customer programs to elevate the customer experience and meet customer satisfaction targets
- Track, analyse and identify root causes of customer complaints and lead the team to implement solutions and performance improvements
- Build SMART action plans to resolve issues
- Monitor Speed with Service (SWS) and coach unit management to meet performance targets

Grow the Brand, Sales and Profits

- Control Profit & Loss by managing cash, inventory, labour, and financial reporting
- Maintain equipment, facilities and grounds through a Preventative Maintenance Plan
- Review store capital expenditure requests and manage vendor relationships for scale
- Maintain facilities and equipment to Taco Bell standards; coordinate upgrades or replacements
- Analyse sales, labour and controllables and coach on actions to meet margin and sales targets
- Develop and deliver unit-specific Annual Operating Plan with the management team

Is this you?

- 2-4 years of operational management experience in Quick Service Restaurant or retail with Profit & Loss responsibility
- Basic business math and accounting skills and strong analytical/decision-making abilities
- Strong interpersonal and conflict resolution skills
- Effective communication skills with strong interpersonal and team-building capabilities
- Experience in leadership, coaching and developing employees
- Proven ability to drive customer satisfaction, financial performance and employee satisfaction

Work-Hard, Play-Hard

At Taco Bell, we offer opportunities and perks that support personal and professional development. Benefits and Incentives include: competitive pay, bonus potential, internal promotion, training and mentorship, recognition culture, free meals, flexible schedules, vacation pay and Paid Time Off, pension contributions, career development opportunities, and sustainability commitments.

Salary Range £11 per hour to £22 per hour annually + bonus eligibility + benefits

The above represents the expected salary range for this job requisition. Pay will be determined based on location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. We are an equal opportunity employer, committed to equity, inclusion, and belonging for all. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or other protected characteristics. We also provide reasonable accommodations to applicants with disabilities or special needs.

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