Senior Experience Designer

Overview

Be at the heart of our brave new digital world

We thrive on cross-functional team collaboration, embrace experimenting, and work with progressive methods and tools. This includes leveraging agile ways of working and keeping human-centered design thinking the focus of everything we do.

This means you'll be at the heart of finding better ways to help people live longer, healthier, happier lives and making a better world. Working in such a customer-focused and rewarding area brings a huge variety of opportunities for professional and personal growth.

Our global mission is to help our customers live healthier and happier lives. Just imagine the impact you could make

Role

What's your role?

Reporting to the Design Manager, the Senior Experience Designer for Bupa Dental is responsible for designing compelling digital experiences and interactions for our customers, aligning design consistency and quality across Bupa digital channel, and driving a culture of continuous improvement in the Experience Design team. This role will focus on designing web experiences for Bupa Dental, embedded as a member of the Bupa Dental delivery squad (Byte) in the Growth & Acquisition Crew.

Please note this is a 6 month parental leave cover.

What will my day involve?

This role is responsible for the following main areas:

- Experience Design - apply the customer's insights to inform an accessible, sustainable, innovative solution to design the best experiences for our users to achieve their goals.

- Customer Testing & Behavioural Validation - end to end experience of understanding design activities across the HCD process including design research, iterative design and prototyping and facilitation of usability testing.

- Experience Design Quality Management - ensure all design output is accurate, accessible and in line with Bupa brand and design guidelines. Coach other team members on the end-to-end content creation process and provide constructive feedback where required.

- Experience Design Leadership and Planning - drive and advise design planning and the activities associated with each initiative. Develop experience-led roadmaps, milestones, and plans.

- Design System Alignment - responsible for aligning and supporting governance, adoption, and contribution of a unified Design System for digital experience assets.

You will be responsible for validating and translating concepts into beautiful digital experiences in close collaboration with (Behavioural & Design) Researchers, Experience Designers, Content Designers, Product Managers/Owners, Business Analysts, Engineering, and other experts across the business.

As Senior Experience Designer within Bupa, you'll help shape the next chapter in how our customers interact digitally with Bupa - to provide them healthier, happier lives.

What will I bring?

To be considered for this role, you will hold:

- Senior experience as a Designer - 5+ years' experience as a Product Designer, Experience Designer, UX/UI Designer

- Previous experience in designing for booking flow (e.g. making appointments) is desirable and a key focus of this role

- Ability to work confidently with high levels of autonomy as an embedded member in a delivery squad

- Working with a growth mindset leveraging Design thinking & HCD methodologies

- Demonstrated strong emotional intelligence; intimately understanding and empathising with Bupa customers varying journeys and preferences.

- Strong background in using data and research to optimise usability performance.

- A firm grasp of accessibility, responsive design, native standards, common UI patterns and usability best practices

- Sound knowledge of design thinking methodologies, including ethnography research method, workshop facilitation and various ideations methodologies.

- Experienced in user testing remote or online, range of UX research methods, including prototype testing, concept testing, contextual inquiry, surveys, competitor analysis, IA, and sitemaps.

- Excellent written and verbal communication skills and ability to clearly articulate complex information and ideas briefly and concisely for a broad audience of stakeholders

- Expert knowledge of modern design tools (Figma, Lottie), how to work with complex component libraries and the willingness to adopt new tools as needed.

- Demonstrated customer-centric mindset, building a user experience with the customer in mind at every step of the journey.

What's in it for you

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people's health, wellbeing and futures. Through the Viva Healthier and Happier program, we're providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

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