Senior CX Strategy Director

5 days ago

Council of the City of Sydney, Australia Stopgap Limited Full time

This award winning creative agency is seeking a strategic leader that is passionate about designing connected customer experiences - someone who can turn insight into action and complexity into clarity.

You’ll shape strategy across leading brands in finance, professional services, retail and technology sectors, guiding teams through business problems to customer-centric ideas - creating digital products, technology solutions and creative content that make a genuine impact.

The agency are leaders in digital marketing, design and build distinctive, connected experiences that bring brands to life. This is a place where you’ll be proud of the time you’ve spent, part of a collaborative culture where your voice is heard, and your skills are developed.

Qualifications

- Experience in customer experience strategy with a proven track record of delivering measurable business results

- Agency or consultancy background managing large, complex businesses across CX, digital and integrated marketing strategy

- Insight into how AI and emerging technologies can enhance human connection

- Strong analytical skills across both qualitative and quantitative research methodologies

- Strength in customer research, journey mapping and human-centred design

- The ability to translate data and behavioural insight into inspiring creative and business outcomes

- A natural collaborator who can lead, mentor and influence across teams

- A relevant degree in Marketing, Business Strategy, Psychology or a related field

You’ll join a smart, brave and innovative team of strategists driven by curiosity and a shared belief that customer value is the foundation of business success.

If you have the experience and you love the intersection of creativity, technology and human behaviour - we'd love to hear from you.

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