Senior Account Director
2 days ago
Overview
Looking for your next big move in research and consulting? This award-winning insights consultancy sits at the intersection of research, data and psychology. Known for tackling complex client problems with scientific rigour and creative thinking, they help some of Australia’s most recognised brands answer the question: what should we do next? They specialise in decoding decision-making, revealing how people make choices and guiding brands to act with confidence. Independently owned and proudly agile, they’re home to a team of exceptional thinkers who combine the best of consultancy, behavioural science, and technology. Their culture is what really sets them apart – collaborative, caring, and invested in long-term growth. People join, thrive, and stay.
Why you’ll love it here:
- Work with highly engaged tier-one clients who value true partnership.
- Lead high-impact strategic CX and VOC programs, helping business leaders make confident decisions.
- In addition, explore a breadth of ad hoc challenges – brand positioning, segmentation, journey mapping, pricing, reputation, and more.
- Experiment with innovative methodologies and cognitive science frameworks unique to this consultancy.
- Harness cutting-edge technology in analysis, dashboards, data visualisation, and CX platforms.
- Enjoy ultimate flexibility, additional leave, tailored L&D, generous parental leave, and a genuinely fun and social team culture.
What you’ll bring
- 8–10+ years of experience in market research or insights, ideally with time in a leading consultancy.
- Proven expertise in CX and VOC programs, with the ability to translate complexity into clear, actionable strategies.
- A passion for telling stories with numbers – strong data analysis skills (Q, SPSS or similar), a plus.
- Natural leadership qualities to mentor and inspire a growing team of bright juniors.
- The ability to build deep, trusted client relationships and deliver work of the highest quality.
This consultancy has a reputation for being one of the world’s most innovative strategic insights firms, with recent award wins cementing its place at the top of the industry.
To apply, please send your CV to Rowan Haylett at Resources Group at rhaylett@resourcesgroup.com or call 0449 880 582.
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
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