Customer Service Advisor

3 weeks ago

Mount Isa City, Australia North West Queensland Full time

Are you customer focused and like to work as part of a team? An exciting opportunity is now available for multiple Customer Service Advisors to join the North West team at Mount Isa. When you work at TMR, you are part of something bigger Our vision is to create a single integrated transport network accessible to everyone.

Mount Isa is an oasis in the Outback, situated 977kms west of Townsville. It is the Rodeo Capital of Australia, with the biggest and richest rodeo in the Southern Hemisphere. Mount Isa is a mining town that is now one of the world's top ten producers of copper, silver, lead, and zinc. The region offers activities to suit all ages, from water skiing, fishing, or swimming at Lake Moondarra, to four-wheel driving throughout the region, exploring the North West's ancient natural history.

Job details

This is a permanent, part-time position (29 hours per fortnight, 0.4 FTE) in the Customer Service/Call centre occupational group, with a classification of AO3. The workplace location is North West Qld, with a yearly salary of $29,898 - $33,175 and a fortnightly salary of $1,146.00 - $1,271.60.

Key responsibilities:

- Develop and maintain comprehensive knowledge of procedures, processes, and required services to perform service interactions across various customer channels (including phone, online, and face-to-face).
- Deliver government services, including licensing, registration, and other products, through a variety of communication channels to enable customers to complete their requests efficiently and effectively.
- Assess customer needs and provide appropriate information and direction to the appropriate service channel, including referring customers to other service specialists and locations where appropriate.
- Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery.
- Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.

In return, we offer a range of benefits, including:

- A competitive remuneration package, including Employer Superannuation contributions up to 12.75%.
- Five weeks annual leave and annual leave loading.
- Salary packaging arrangements.
- Learning and development opportunities.
- Access to study assistance programs.
- Wellness Program.
- Employee Assistance Program.
- Work/life balance, variety, and flexibility.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Applications will remain current for 12 months. The closing date for this position is Friday, 24 October 2025.

We celebrate diversity in creating a workplace culture that is built on respect, dignity, and fairness. For further information, please refer to the role description and applicant guide.

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