▷ 3 Days Left Technical Account Manager

Toptal launches HireGlobal, the most competitively priced global workforce payroll platform.

Now hiring Technical Account Manager (Engineering Matcher)

Job Summary

You will work directly with Toptal’s clients to understand their needs, custom-match them with Developers from our talent network, and provide support during the matching process.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities

- Work with clients to understand their needs, custom-match them with Engineering experts from different specialties within our talent network, and provide support during the matching process.
- Write professional, engaging, and accurate job descriptions to attract the best talent for the job.
- Find the right talent to meet client goals.
- Introduce the talent to the client in a way that showcases the talent’s experience, skills, and relevance to the client’s business needs.
- Manage the matching process end-to-end to ensure a positive experience for both the client and talent.
- Confirm that talent meets both skills and experience criteria along with the commitment and timezone constraints.
- Track, understand, and incorporate client and talent feedback to increase the likelihood of success.
- Work collaboratively with other teams to effectively take advantage of opportunities, remove friction in the process, and deal with engagement issues when they arise.

In the first week, expect to

- Onboard and integrate into Toptal.
- Learn about Toptal’s history, culture, and vision.
- Familiarize yourself with the team’s tools, processes, and reporting mechanisms.
- Shadow matching calls and learn about the matching process with your TopPal.

In the first month, expect to

- Take on your first clients and manage their engagements with Toptal.
- Learn about supporting teams and how they contribute to the company’s success.
- Work closely with individual Developer talents from our network.
- Become proficient with Toptal’s platform.

In the first three months, expect to

- Be a well-integrated member of the organization with positive relationships in Talent Matching, Customer Team, and other functions of Talent Operations.
- Build a mature client portfolio.
- Establish direct connections with top talent in our network.

In the first six months, expect to

- Become eligible to take on Toptal’s major accounts, including top-tier brands and clients.
- Understand best practices and share effective strategies with the team.

In the first year, expect to

- Act as a subject matter expert on Development Matching.
- Continue to promote an environment of teamwork and collaboration.
- Offer insights and ways to improve the success of a matching lifecycle based on feedback, experience, and data insights.
- Start taking on initiatives to improve operations and establish the needed infrastructure for scale.
- Participate in onboarding newcomers and helping them learn about best practices.

Qualifications and Job Requirements

- Bachelor’s degree is required.
- 3+ years of demonstrated experience successfully working on software development projects or recruiting for Developers in tech companies or start-ups.
- Excellent written and verbal communication, relationship development, and emotional intelligence skills.
- Seamlessly communicates across all channels including phone, Zoom, email, and Slack.
- Builds trust and instant rapport with clients and talent alike.
- Strong attention to detail, excellent time management skills, commitment to continuous improvement, and adaptability.

We're changing the way the world works. Toptal is not only a place to progress your career and design your own lifestyle, but also a company where you'll learn how to develop innovations that push business and technology forward.

Toptal is an equal opportunities employer and welcomes applications from diverse candidates.

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