Manager - External Dispute Resolution

About Netwealth

Netwealth is more than a company; it is a catalyst for change, inspiring a new perspective on wealth and a brighter future for everyone involved. Our innovative and award-winning wealth management platform reflects our commitment to excellence and cutting-edge technology.

Founded in 1999, Netwealth has grown rapidly, driven by an entrepreneurial spirit that encourages us to challenge the status quo. Our NextGen superannuation and investment technology exemplify our agile and nimble approach, unburdened by bureaucracy, allowing us to adapt quickly to meet the needs of our clients.

At Netwealth, our team is our greatest asset. We are a collective of passionate individuals dedicated to making life better for more Australians. Our values—Curious, Optimistic, Courageous, Collaborative, Agile, and Genuine—are the guiding principles that shape our decisions and define how we present ourselves to the world. Join us in our mission and become part of a team that not only envisions a better future but actively works to create it.

The opportunity

We are seeking an experienced External Dispute Resolutions Manager (EDR) to join our growing Operations Governance team.

As the EDR Manager, you'll be at the forefront of resolving complex external disputes raised by clients, regulators and bodies like AFCA.

You'll lead investigations, coordinate responses, and ensure compliance with regulatory frameworks such as RG 271.

This is a critical role that protects Netwealth's reputation and builds trust across our stakeholder network.

What you'll do

- Manage and resolve external disputes with precision and professionalism.

- Liaise with AFCA and other external bodies to ensure timely and compliant responses.

- Lead investigations and document processes with clarity and accuracy.

- Stay ahead of regulatory changes and drive improvements in our complaints framework.

- Collaborate across teams to promote transparency, fairness and accountability.

About you

- You have 5+ years' experience in dispute resolution, compliance or legal roles.

- You have a solid understanding of RG 271 and AFCA processes.

- You hold a tertiary qualification in Law, Business or related fields.

- You have solid experience and understanding in governance and risk systems (e.g. Protecht, CRM platforms).

- You have exceptional communication, investigation and documentation skills.

Life At Netwealth

At Netwealth, our people are our greatest strength. We invest in our employees at every stage of life because when you're at your best, so are we.

We're committed to your growth, offering access to further education, diverse training opportunities, and strong support for career development. We're proud to be recognised as one of the top 5 companies in Australia for Career Development, endorsed by WORK180.

We're big on internal mobility. In fact, 32% of roles filled in 2023 went to our own people.

Our flexible hybrid working model encourages balance, with the expectation of 4 days in the office each fortnight. Our state-of-the-art Melbourne CBD office includes modern end-of-trip facilities and daily breakfast to support your commute and wellbeing.

We offer a range of benefits focused on health, wellbeing, and personal development, including:

- Family-friendly support: Paid parental leave and a fully funded school holiday program

- Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts, and financial wellbeing services

- A vibrant culture: Social events, trivia nights, and corporate sports

- Employee Resource Groups: LGBTQIA+, DAWN (Developing and Accelerating Women at Netwealth), Culture Group, and Carers Group

- Community impact: Paid volunteering and our Netwealth Impact Group

Apply now

We're proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. It's one of our core values. We're committed to equity and inclusion through our gender equality, disability, LGBTQIA+, wellbeing, and cultural initiatives. We're also proudly certified by Work180, Family Friendly Workplaces, and Great Place to Work.

If you're excited about this opportunity but don't meet every requirement, we still encourage you to apply. Research shows that people often hesitate unless they meet every single qualification. We value potential and passion just as much.

If you require any reasonable adjustments during the recruitment process, please contact us at people@netwealth.com.au.

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