Customer Service Representative

3 weeks ago

Whyalla, Australia Wellington Shire Council Full time

McArthur is currently recruiting for experienced Customer Service Representatives for multiple long-term assignments. Start your search here Keyword: Sector: Location: Responsibilities - Conduct searches and process documents lodged by the client in accordance with relevant policies, legislation and guidelines with the highest level of detail. - Contribute to achieving a positive and innovative organisational culture. - Respond to simple client enquiries (phone and electronic contacts) and provide relevant, accurate and timely information. - Always providing the client with the highest level of client excellence at all times. - Respond to client needs in a professional manner, whilst maintaining the highest level of client satisfaction by seeking first contact resolution. Qualifications - Keep clients at the centre of thinking, decisions and actions, including internal systems and processes. The ability to show empathy, curiosity and listen deeply to understand a person/'s context, challenges and needs. - The successful candidates will demonstrate proactivity, excellent computer skills and exceptional time management. - Provide accurate and timely support to client enquiries, applying client service standards, procedures and techniques to provide information, resolve routine enquiries or to escalate matters. - Demonstrates an ability to convey a message succinctly and with empathy, whether it be verbal, written or digitally. - Ensure that established procedures are followed to accurately and promptly process frequent and straight forward business transactions. These casual opportunities are fulltime and will require the successful candidates to either have or be willing to apply for a Police Security Clearance. We are seeking enthusiastic and experienced Customer Service Representatives for this exciting opportunity to commence now. Please "Apply Now" stating your experience, motivation and desire to be a part of this fantastic opportunity. #J-18808-Ljbffr

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