Customer Service Associate

Respirico Healthcare is a South Australian owned and operated business EST 2004 providing Assistive Technology sleep, respiratory and mobility products and services. We have a close relationship with SA Health, major & regional hospitals, DVA & NDIS as well as many nursing homes and clinics. We have a great reputation as we strive to offer the best service and care when helping patients. Our staff are passionate and love seeing the improvement our products and services make to our patients and customers lives. We are currently in an exciting time for growth and are looking for a dynamic and outgoing person to join our team.

At Respirico Healthcare we believe in making the world a more accessible, equitable and inclusive place for all people, focusing on those with disabilities, poor health, and those facing physical or mental challenges. We consider this our core principle that all our decisions are based upon and it is something our entire team is proud of and actively exhibits everyday.

We are currently looking for an outstanding candidate to join our passionate, customer focused and SA based team at our Port Lincoln store. Full-time or Part-time role available.

Day-to-day responsibilities include:

• Find the best solution to fit clients needs
• Mobility & Assistive Technology Equipment sales
• Equipment scripting and measuring
• Product demonstrations and set up
• Liaise with key clients ie. OTs, Physio, Nurses , NDIS
• Build strong relationships with clients
• Drive sales and growth of business
• Basic customer training on safe usage of equipment
• One-on-one consultations with clients with follow up appointments
• Working as a team and also solo
• Booking appointments and scheduling calendars
• Key holder responsibility
• Answering internal and external calls
• Inventory Management
• Manage equipment - ordering, invoicing, data entry and servicing.
• Product assembly
• Onsite equipment adjustments
• Identifying equipment problems & faults

All required training will be provided to the successful applicants, a variety of on-the-job training, online training courses, seminars/webinars and required reading will be available depending on the role.

About You

You will work as part of a small team of around 75 (and growing) colleagues across 9 stores & clinics around the state. You will work autonomously with clients and also as a team. As Respirico Healthcare is a growing company with three overlapping but separate divisions (Sleep, Respiratory & Assistive Technology) there is opportunity for variety, learning and career growth.

To qualify, the right candidate must be a mature, confident and well organised individual with a strong drive to achieve. You will perform well under stress, and will relate well to people of all races, all ages and at all levels. You will meet challenges head on and see obstacles as new opportunities.

Skills & Experience

• Monday - Friday - 5 days per week
• Industry experience preferred
• Career opportunity with scope for future advancement
• Police clearance required
• Excellent customer service skills
• Good health
• Stable work history
• Competent computer skills
• Good mechanical aptitude
• Self-confident with excellent communication skills
• Demonstrated empathy with elderly, disabled and vulnerable customers
• Accepting of all races, religions etc
• NDIS Worker Screening Check (can be completed during induction)
• Reliable, punctual, honest and committed
• Education – high school, some post-secondary studies preferred but not essential
• Background in health, sales, customer service or management is preferred but not essential
• Yearly flu-shot & Covid-19 vaccination required (Industry requirement)