Operations Manager

Operations Manager – ATW Employment Services & Which Way Driving School (Cairns)

Job Description

About ATW Group

ATW is a 100% Indigenous owned and managed services company specialising in employment and training solutions that deliver real outcomes for First Nations peoples and communities. Our core service areas include Labour Hire and Recruitment & Workforce Solutions. To strengthen our impact, ATW has established Which Way Driving School, delivering culturally responsive driver training, licensing support, and job‑readiness programs, and Dynamic Services Group providing commercial and residential property care services.

About the Role

We are seeking an experienced, solutions‑focused Operations Manager to lead the day‑to‑day operations of ATW Employment Services and provide operational oversight for Which Way Driving School. While this role will initially support both business units, the primary focus will be on employment services, which is our largest and most established stream.

As Which Way Driving School continues to grow, this role may evolve to focus solely on employment services, working in collaboration with the driving school team to support aligned operational goals and shared workforce outcomes.

This role reports directly to the General Manager and works closely with Managing Directors and other internal leaders across the ATW Group—including the Operations Manager of Dynamic Services Group—to maximise collaboration, efficiency, and impact.

Key Responsibilities

- Manage the day‑to‑day operations of ATW Employment Services and Which Way Driving School across Cairns, Brisbane and regional QLD.

- Supervise and support dispersed frontline staff, including performance, workload management and ongoing development.

- Oversee government‑funded contract deliverables, ensuring milestones, KPIs and reporting obligations are met on time and to standard.

- Work with the Compliance team to ensure operational teams uphold ISO‑accredited quality management systems, internal processes and continuous improvement.

- Ensure strong WHS practices and compliance across all service areas and sites.

- Oversee service delivery across apprenticeship/traineeship programs, labour hire, workforce solutions and driver training.

- Use business systems such as Monday.com, Ready Recruit, Astute and Xero for planning, task management, tracking and reporting.

- Liaise with host employers, RTOs, funding bodies, licensing agencies and other stakeholders.

- Work with the General Manager to report on and provide information on team performance, resource allocation, budgets and operational reporting as required.

- Work collaboratively with DSG and other business leaders to identify shared opportunities and streamline processes across the group.

What You Bring

- Experience in operations, employment services, contract delivery or vocational training.

- Strong leadership capability with experience managing multi‑site teams.

- Understanding of government funding, compliance frameworks and WHS legislation.

- Familiarity with ISO quality systems and service delivery standards.

- Confidence using digital tools for planning, reporting and operational coordination.

- Practical, action‑oriented mindset with strong communication and organisational skills.

- Flexibility to travel across Queensland regularly.

Why Join ATW?

- Be part of a growing organisation making a real impact for communities across Queensland.

- Lead operations across two diverse, high‑impact service streams.

- Work within a supportive leadership team in a dynamic and evolving environment.

- Help shape the future of employment and training services in First Nations communities.

How to Apply

Apply online with a resume and cover letter telling us about your experience and what makes you a strong fit for the role. We welcome applications from candidates of all backgrounds. For more information contact us at (07) 4049 2897 or admin@atw-group.com.au.

Closing Date: 30/11/2025

Availability: 1 position available.

Applicants require their own car, driver licence and a Working with Children Check.

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