15h Left: Aboriginal Liaison Officer – Patient and Family

Overview

Aboriginal Liaison Officer – Patient and Family

Salary: HSO Level G6 $110,666 - $119,660 per annum pro rata.

Location: Fremantle/ Murdoch

Unit/Division: Fiona Stanley Hospital > Patient and Family Liaison Service

Work Type: Casual, Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time

Are you passionate about supporting Aboriginal and Torres Strait Islander patients and families through their healthcare journey?

Do you believe in the power of culturally safe care and community connection?

We’re looking for a dedicated Aboriginal Liaison Officer to be a vital bridge between patients, families, and our healthcare team.

In this role you will conduct patient liaison and advocacy services to assist consumers and carers to provide feedback, access hospital services and resolve complaints. As part of the team, you will also provide education and training in patient liaison, feedback management, and patient rights and responsibilities.

This role is part of the Patient and Family Liaison Service that supports patients and families to provide feedback about the services provided by the Fiona Stanley Fremantle Hospitals Group (FSFHG). The Service also helps consumers with advocacy, information about the hospital services and their rights and responsibilities.

This is a Recruitment Pool for Permanent Full Time, Permanent Part Time, Fixed Term Full Time, Fixed Term Part Time and Casual appointments, with the possibility of extension(s) and/or permanency.

Fiona Stanley Hospital (FSH) is a 783-bed tertiary hospital offering a range of health services including the State Rehabilitation Service, a comprehensive cancer centre, purpose-built mental health unit, maternity, paediatric and neonatal services, and the State Adult Burns Service. FSH also delivers specialised services such as heart and lung transplantations and hyperbaric medicine.

Fremantle Hospital is a 300-bed specialist hospital focused on providing high-quality aged care, mental health, secondary rehabilitation, planned surgeries and medical services.

SMHS delivers quality, safe and effective hospital and health services within a catchment area stretching more than 3300 square kilometres across the southern half of Perth.

Our vision is Excellent health care, every time. You can read more about SMHS in our Strategic Plan here. This is where jobs become careers, passion finds its purpose, and your voice finds its place. Are you ready to dive headfirst into the community taking excellent health care where it's needed? Then South Metropolitan Health Service is the perfect place to start

If you’re ready to make a meaningful impact for patients on their healing journey, we’d love to hear from you. Want to hear more about this role; contact Tricia Dewar on 6152 4013 or tricia.dewar@health.wa.gov.au

Our values guide our work in every action, and that includes recruitment and employment SMHS encourages Aboriginal people, people from culturally and linguistically diverse backgrounds or LGBTI communities, and people with disability to work with us. Whatever your age, race, gender, religion, sexual orientation, and family/carer responsibilities are, we ask that you consider bringing your expertise to our workforce.

Responsibilities

- Conduct patient liaison and advocacy services to assist consumers and carers to provide feedback, access hospital services and resolve complaints.
- Provide education and training in patient liaison, feedback management, and patient rights and responsibilities.

About the Service

This role is part of the Patient and Family Liaison Service that supports patients and families to provide feedback about the services provided by the Fiona Stanley Fremantle Hospitals Group (FSFHG). The Service also helps consumers with advocacy, information about the hospital services and their rights and responsibilities.

This is a Recruitment Pool for Permanent Full Time, Permanent Part Time, Fixed Term Full Time, Fixed Term Part Time and Casual appointments, with the possibility of extension(s) and/or permanency.

Organisation Details

Fiona Stanley Hospital (FSH) is a 783-bed tertiary hospital offering a range of health services including the State Rehabilitation Service, a comprehensive cancer centre, purpose-built mental health unit, maternity, paediatric and neonatal services, and the State Adult Burns Service. FSH also delivers specialised services such as heart and lung transplantations and hyperbaric medicine.

Fremantle Hospital is a 300-bed specialist hospital focused on providing high-quality aged care, mental health, secondary rehabilitation, planned surgeries and medical services.

SMHS delivers quality, safe and effective hospital and health services within a catchment area stretching more than 3300 square kilometres across the southern half of Perth.

Our vision is Excellent health care, every time. You can read more about SMHS in our Strategic Plan here.

If you’re ready to make a meaningful impact for patients on their healing journey, we’d love to hear from you. Want to hear more about this role; contact Tricia Dewar on 6152 4013 or tricia.dewar@health.wa.gov.au

Our values guide our work in every action, and that includes recruitment and employment SMHS encourages Aboriginal people, people from culturally and linguistically diverse backgrounds or LGBTI communities, and people with disability to work with us. Whatever your age, race, gender, religion, sexual orientation, and family/carer responsibilities are, we ask that you consider bringing your expertise to our workforce.

Application Instructions

If you are ready to partner with us see the application instructions below:

Your application should include:

- A copy of your current CV and a Cover Letter
- A statement addressing the selection criteria in no more than 2-3 pages
- The names and contact details of two (2) current referees who can attest to your suitability for this role.

These documents should be complete and ready to attach prior to applying online. Please ensure you allow enough time to complete the online application process as you will be required to answer various questions and attach your documentation.

If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Benefits

Our employees enjoy a range of benefits which may include (in line with operational requirements):

- Professional Development Opportunities and Study leave/assistance
- Flexible working arrangements
- Flexible leave arrangements
- Other professional and location-based allowances
- For further information click here.

Eligibility

To be eligible for appointment, applicants must have a valid working visa (for fixed-term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. You may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur. Appointments may be made from this pool until 31/05/2026.

Lodgement is system-generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted. LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.

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