Client Liaison Coordinator

Overview

Every day, your efforts will help our clients achieve their defined and funded goals, empowering them to live their best lives.

Join MSWA as a Client Liaison Coordinator – Make a Meaningful Impact Every Day

MSWA is a registered NDIS and HCP service provider, offering personalised support for people with neurological conditions across Western Australia. The Client Liaison Coordinator plays a key role in guiding customers through the NDIS and HCP processes and connecting them to the right services within the organisation. As the first point of contact, this role helps customers achieve their funded goals by coordinating their services and ensuring a smooth experience. The Client Liaison Coordinator is crucial to providing excellent service, supporting client retention, and helping the organisation grow.

By assessing client needs and ensuring services align with care plans and funding, this role promotes client independence and well-being. We foster a culture of innovation within our Client Liaison Coordinator team and actively encourage new ideas and service offerings that address gaps in community-based disability support. Your creativity and initiative can help shape the future of care and make a real difference in people’s lives. If you’re passionate about delivering high-quality, person-centred care and want to be part of a team that values growth, collaboration, and innovation, MSWA is the place for you.

Why Join MSWA?

- Make a Tangible Impact: You’ll be supporting individuals facing complex challenges and helping them navigate daily life with confidence and independence.
- Expert Team: Work alongside a highly skilled and passionate team of healthcare professionals, all committed to delivering the highest level of care.
- Variety & Challenge: Every day will bring new challenges, from assessments in diverse environments to creating tailored interventions that truly make a difference.
- Professional Growth: We are committed to your ongoing development, offering mentoring opportunities and a supportive environment to help you grow in your OT career.
- Work-Life Balance: Enjoy a fulfilling full-time role with a healthy work-life balance in a supportive and dynamic workplace.

Key Responsibilities

- Develop and implement service agreements.
- Address feedback about services and assess service referrals to ensure funding eligibility.
- Monitor client budgets and costings.
- Conduct in-home visits to better understand client needs.
- Ensure compliance with Aged Care and NDIS standards.

Essential Requirements

- Experience or qualifications in Disability Services or Aged Care Services, ideally within a similar role.
- Excellent interpersonal and communication skills.
- A genuine desire to make a difference.
- NDIS Worker Screening Check (or willingness to obtain).
- Current Australian “C” Class Drivers Licence with no restrictions.
- Exceptional time management and organisational skills to prioritise your workload and meet conflicting deadlines in a busy environment.
- Administrative skills with the ability to multitask in a dynamic environment.
- A positive attitude, which makes a huge difference.

Benefits

As a not-for-profit organisation we are fortunate to be able to offer generous salary packaging options to all our employees. Currently up to $18,500 can be packaged to cover things like living expenses, mortgage payments, or car leasing – this means you pay less tax on your income

We also offer generous leave policies, discounts on major retailers and an opportunity to do challenging and rewarding work every day. But above all you will be a part of our purpose at MSWA to empower Western Australians living with neurological conditions to live their best life.

Apply

Do you believe in life not limits? If you’re prepared to join us in making a significant impact, apply now and let’s discuss what life at MSWA looks like.

For a confidential conversation, please email talent@mswa.org.au.

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