Customer Care Coordinator

4 weeks ago

Melbourne, Victoria, Australia Assembly Label Full time
Overview

We are looking for a highly organised and customer-centric team member to lead our customer service at Lovaan. This hybrid role is ideal for someone who thrives in a fast-paced studio environment, enjoys delivering exceptional client experiences, and has exceptional organisation.

Key Responsibilities

- Respond promptly and professionally to customer emails and enquiries.
- Liaise with our distribution centre to manage order concerns, exchanges and returns.
- Facilitate international shipping labels, and ensure orders are tagged/updated in Shopify.
- Track and communicate presale orders or changes to customers.
- Assist with PR send-outs and log all influencer/media product requests.
- Monitor and log customer product requests (restocks, sizing, fit feedback) and report back to the Merchandise team.

Apply

Click 'apply now' to submit your cover letter and CV to the employer.

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