Implementation Specialist

Overview

Full-Time | Hybrid 2 days/week in our Melbourne office

Who is HammerTech?

As construction’s most trusted safety intelligence platform, HammerTech has a team focus where we build safer, smarter, better – together. Our workforce is committed to individual and team empowerment so that our innovative approach is sustained, the growth in our capability is continuous and we excel in enhancing safety within the construction industry.

Built for construction, HammerTech’s Safety Intelligence software was created to improve worker safety and solve efficiency challenges exacerbated by document management and form builder apps. Launched in 2013, HammerTech is now trusted by over 20,000 construction projects led by constructions over 500+ of the best contractors like DPR Construction, Digital Realty, CRB, and Shawmut Design and Construction to make their job sites among the safest in the world.

Purpose

The primary focus of this role is to develop deep expertise in HammerTech and support all aspects of implementation - including solution analysis, configuration, project planning, training material development and delivery, and ongoing customer support. In addition to implementation, the role will also contribute to the day-to-day business operations of HammerTech by responding to customer support tickets, maintaining our online knowledge base, and driving continuous improvements to our processes.

What You/'ll Bring

- Strong problem-solving and analytical thinking
- Excellent communication skills - both written and verbal
- Ability to clearly teach and explain software concepts
- Outstanding customer service with a knack for building trusted relationships
- Top-notch organisational skills and attention to detail
- Confident multitasker with great time management and the ability to juggle competing priorities
- Team player with a proactive attitude and a friendly, professional approach

Key Responsibilities

- Build and maintain strong relationships with enterprise clients to protect revenue and drive renewals
- Identify and mitigate client risks using customer success metrics and insights
- Support client expansion across projects, offices, and territories
- Partner with the Implementation team to ensure a seamless handover and ongoing success
- Provide expert support across implementation and general customer enquiries
- Stay on top of client needs and ensure all contractual and regulatory requirements are met
- Champion internal best practices using tools like Vitally, Wrike, Confluence, and PowerBI
- Collaborate cross-functionally with teams like Sales, Marketing, Product, and Tech
- Become an expert in the HammerTech platform - its features, value, and competitive advantages
- Pitch in with general business admin and ad-hoc duties as required

Benefits

You’ll benefit from our balanced work-life culture with benefits including:

- Flexible WFH arrangements – we trust you
- Full LinkedIn Learning licence, and professional development and career mapping opportunities
- Birthday leave
- Work anniversary and quarterly recognition rewards
- Additional Parental leave
- Generous employee referral bonus program
- Team Tune-Up Workshops
- Monthly catered office lunches
- Regular social events (both virtual and in-person) and employer-funded travel
- Annual Town Hall and EOY events
- Modern CBD office with fully stocked kitchen, all within 5 minutes walk from Flinders Station
- Opportunities to grow your career and make an impact quickly

HammerTech values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, LGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please let us know of any needs we may not have accommodated.

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