▷ [20/10/2025] Software Technical Support Engineer - Macquarie Park NSW

Overview

- 2 positions available as a Software Technical Support Engineer for our Pacific Zone ANZ
- 2+ years of experience in Application Support function is highly regarded
- Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits

About us

Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.

About the opportunity

Our team is responsible for supporting customers in the “Industrial Automation” business in our Pacific Zone of Australia and New Zealand. We have 2 positions available for Software Technical Support Engineers, following recent promotions. Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA. The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer’s end to end experience with Schneider Electric.

Responsibilities

- Owning, investigating and resolving complex software issues, proposing work-arounds for customers
- Accurate and timely documentation of activities and findings in the case management system
- Contribution to digital self-help materials promoting faster problem resolution for customers while building a robust internal knowledge sharing platform for the team
- Collaboration with colleagues in other support centres and departments
- Focus on customer experience, maintaining regular and empathetic communication while keeping focus on technical resolutions
- Learning every day and actively contributing to the team and customers

About you

To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and a range of customers), including proficiency with software architecture, software unit testing and other aspects of the SDLC. A tertiary qualification in Engineering or Computer Science and a working understanding of software and automation hardware communications and setup are expected.

Key skills and experience:

- Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA is advantageous
- Understanding of Windows operating systems, networking concepts and security
- Knowledge of Windows tools and commands that help diagnose and troubleshoot software
- Experience with integrating hardware and software
- Quick thinking, self-motivated and proactive approach to maintain customer satisfaction while resolving issues

Why Schneider Electric

We’re proud to be Time’s #1 Most Sustainable Company in the World. Schneider Electric offers purpose, flexibility, and a culture that values inclusion, learning, and impact.

What we offer

- Flexible work arrangements and global family leave
- Competitive salary and share program options
- Career development in a global, future-focused company
- A supportive, inclusive team environment

Our Recruitment Process

1. Apply online

2. Initial phone conversation

3. Virtual or in-person panel interview

All applicants must have unrestricted working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers. If candidates are submitted unsolicited, we will consider this a direct candidate application and no fee will be payable.

If you’re driven by purpose, technically skilled, and ready to make an impact - we want to hear from you. Apply now and help us build the future of automation - together.

IMPACT and inclusivity

We value inclusion, mastery, purpose, action, curiosity and teamwork. Schneider Electric is an Equal Opportunity Employer and is committed to ensuring equal employment opportunities regardless of race, religion, color, gender, disability, national origin, age, or other protected characteristics.

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