Technical Support Manager

2 days ago

Newcastle, Australia NSW Government Full time

Technical Support Manager, Clerk Grade 7/8 – Full Time – Ongoing ACIP – Gulgong Public School (0000B4EE)

Location: Regional NSW

Position Number: 1

Remuneration: $113,574.00 – $125,720.00 per annum (pro‑rata for part‑time roles). Includes employer super and leave loading.

School: Gulgong Public School

Principal Network: Mudgee

Staffing Area: Bathurst

Full‑time Equivalent: 1.000

Contact: David Lewis, 0263741622

Closing Date: 3 December 2025, 5:00 AM

Job Category: School Support Staff

Organisation: School Administrative and Support

About the Role

The Technical Support Manager contributes to the delivery of high quality ICT services at the school through incident diagnosis and resolution for complex issues, together with deployment of the department’s standardised infrastructure, hardware and systems. The role also provides technical advice in relation to the deployment of standardised ICT products and services to NSW public schools and departmental offices.

Talent Pool

A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.

Special Notes

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make adjustments to the recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

How to Apply

1. A cover letter (max 2 pages) – demonstrating how your skills, knowledge and professional experience meet the focus capabilities as outlined in the role description.

2. A target question response (maximum 300 words per target question) – answering the two targeted questions below.

3. A current resume (max 5 pages) – including name, phone number(s) and email for two professional referees.

4. Copies of your qualifications and/or academic transcripts.

Note: it is a requirement that all candidates submit their applications online via iworkfor.nsw. No paper based, email based or late applications will be accepted.

Targeted Question 1

Describe a situation where you changed or improved systems and processes to encourage performance and outcomes. What was the result? (300 words maximum)

Targeted Question 2

Select a time in which you had a challenge adapting to a new system or technological process. Can you please describe your role, what outcomes were you responsible for and how did you achieve and contribute to the overall success of the change? (300 words maximum)

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture.

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