Technical Support Manager

Sandvik Mining and Rock Solutions

Technical Support Manager - Flexible

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

As the Technical Support Manager, you will lead our Product Support Team and play a critical role in delivering world-class technical support for Sandvik’s Surface Drilling equipment across Australia and New Zealand. You’ll be the driving force behind product reliability, customer satisfaction, and operational excellence, ensuring that our support strategies align with business objectives and customer needs.

In this leadership role, you will oversee technical performance while building and nurturing a high performing, engaged, and technically skilled team. Through strong leadership, development, and empowerment of our Product Specialists, you’ll ensure the delivery of consistent, high-value support throughout the entire product lifecycle—from introduction and implementation to optimisation and fleet upgrades.

Areas of responsibility
- Lead and develop a team of Product Specialists to deliver high-quality technical support across ANZ.
- Foster a culture of ownership, innovation, and continuous improvement.
- Mentor team members to build technical capability aligned with future customer and technology needs.
- Ensure timely, effective technical support to internal stakeholders and external customers.
- Build strong customer relationships and deliver tailored support solutions that improve reliability and performance.
- Coordinate product upgrades, training rollouts, and collaborate with global factories.
- Manage the flow and analysis of technical data to support business decisions and fleet planning.
- Contribute to training development and delivery, ensuring compliance with Australian Standards.
- Support warranty management, cost control, and technical reviews to maximise value and minimise risk.
- Champion a strong safety, compliance, and continuous improvement culture aligned with Sandvik’s values.

Your profile

You bring a trade qualification with a strong technical background in mechanical, hydraulic, and electrical systems, complemented by proven leadership experience. With a solid understanding of the mining industry, you’re skilled at balancing big-picture thinking with attention to detail. You demonstrate strong customer focus, ethical professionalism, and the ability to build lasting relationships. Confident in communication, you present clearly and listen actively. Your experience includes cost management, budget control, and engaging with regulatory bodies, along with a sound understanding of OEM responsibilities.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical assessment

What we offer

Join us for an exciting career with endless opportunities Our company offers a variety of benefits that will make you eager to start your next adventure.

Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our short - term Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Recruitment and Talent Manager
- Sam Lingman_
- This will be formally closed on 29 June 2025_