▷ (Only 24h Left) Customer Communications ManagerHybrid

4 weeks ago

Hobart, Australia MyState Limited Full time

Join us at a defining moment in our journey. With the merger of MyState Bank and Auswide Bank, we’re combining over 120 years of experience and expanding our presence across Australia’s East Coast. This transformation brings bold opportunities to modernise systems, simplify customer experiences, and create a stronger, more innovative organisation.

This is your chance to step into a role where your expertise in communications and digital strategy can directly shape the way customers experience banking with us.

About the Role

As Customer Communications Manager, you’ll be at the centre of MyState Bank’s communications strategy, championing transformation to digital-first, omni-channel communications that are clear, consistent, compliant, and customer-focused.

This is a rare opportunity to:

- Influence the customer experience across every touchpoint, from onboarding to crisis comms
- Modernise workflows, templates, and governance
- Champion plain language and deliver content that builds trust and strengthens brand voice

You’ll collaborate with Marketing, Product, Technology, Operations and Data teams to deliver impactful, human messaging that supports our customers and elevates our brand.

- Champion digital-first communications, reducing reliance on print and driving digital adoption.
- Develop and deliver communications strategies for product launches, service changes, regulatory updates.
- Manage and execute customer facing communications for critical service moments, including outages, onboarding, and change initiative projects.
- Build and maintain governance frameworks, templates, workflows, and content style guides for consistency and compliance.
- Craft UX copy for digital experiences, website updates, and lifecycle journeys.
- Partner with vendors, project teams, and stakeholders to deliver seamless communications.
- Translate complex content into clear, accessible messaging that meets regulatory and brand standards.

What You’ll Bring

- A degree in Communications, PR, Marketing, or related discipline.
- 5+ years’ experience in communications or content, ideally within financial services.
- Proven ability to develop and deliver communication strategies that drive engagement.
- Expertise in writing, editing content across a range of channels and formats.
- Experience leading or contributing to the digital transformation of customer communications.
- Strong stakeholder engagement and project management skills.

You’ll Thrive Here If You:

- Have a passion for simplifying experiences.
- Love working cross-functionally to solve problems and deliver results.
- Embrace change and see transformation as opportunity.
- Are detail-driven, curious, and obsessed with customer needs.

This is a unique opportunity to join a growing, customer-first bank and shape the way customers experience our brand. We offer:

- A role where your impact is visible and valued.
- A supportive culture that encourages innovation and creativity.
- The chance to lead meaningful change as we build a future-focused organisation.

Applications close Sunday 12 October 2025.

If you’re ready to elevate customer communications and champion digital transformation, apply now to join a bank where your contribution matters.

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector. We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.

#J-18808-Ljbffr

  • ▷ Only 24h Left: Electrician

    4 weeks ago

    Hobart, Australia Macq01 Full time

    Overview We can’t wait to meet you at Wrest Point! We're not just passionate about giving our customers a good time; we're all about making work enjoyable for our team too. You'll be part of a great bunch of people, learning as you go, and have opportunities to grow your career. Plus, with stunning views of Mount Wellington and the Derwent River, working...

  • Full Time Vineyard Hand

    2 weeks ago

    TAS - Hobart & Southern Tasmania, Australia Left Field Full time

    Salary: $24.62 per hour (or as per industry standards MA000090), after 3 months your skillset will be re-evaluated. About Us: Join our team at Left Field, and join our Partner Farm team, a leading vineyard in Tasmania . We are committed to providing high-quality grapes while maintaining strict standards of safety and hygiene. Our farm offers a supportive...

  • ▷ Only 24h Left! Customer Service Officer – Full-Time Fixed-Term

    4 weeks ago

    Hobart, Australia Apollo Motorhome Holidays Pty Full time

    Customer Service Officer – Full-Time Fixed-Term Hobart TAS, Australia We are thl, the world’s largest commercial RV rental operator. Following our merger with Apollo Tourism & Leisure in 2022, we’ve become a global leader in RV manufacturing, rental, and retail. With operations across Australia, New Zealand, the USA, Canada, the UK, and Europe,...

  • (Only 24h Left) Florist

    4 weeks ago

    Hobart, Australia Hill Street Full time

    Overview This casual role is for applicants with previous floristry experience and / or a floristry qualification. If you do not yet have this experience, please apply to one of our entry level roles instead. If you have experience working in a floristry shop or similar and are available during the daytime we would love to hear from you! Qualifications -...

  • Financial Accountant

    4 weeks ago

    Hobart, Australia Searson Buck Full time

    About the Role Are you an accounting professional with a passion for SMSFs, taxation, and audit? We’re looking for a Senior Manager – Financial Accounting to take the lead in a well-established practice with a strong client base and a reputation for excellence. This is a rare opportunity to step into a senior leadership role with the potential to...

  • ▷ [Only 24h Left] Senior Finance Analyst

    3 weeks ago

    Hobart, Australia MyState Limited Full time

    Be part of something bigger at MyState. We’re on a journey to create better experiences for our customers, our people, and our community. As aSenior Finance Analyst, you’ll play a key role in shaping the financial future of MyState Bank by delivering insights that drive smarter decisions and sustainable growth. There has never been a more exciting time...

  • (Only 24h Left) IT Technician

    2 weeks ago

    City of Hobart, Australia Tasmanian Government Full time

    Department of Health Health ICT HICT - Digital Technology Services Group Applications must be submitted by Sunday 12 October, 2025 11:55 PM Sunday 12 October, 2025 11:55 PM AEST Award/Classification: Health and Human Services (Tasmanian State Service) Award/Information and Communication Technology (ICT), Level 1 (Technician) Employment type: Full...

  • Inventory Controller

    2 weeks ago

    City of Hobart, Australia PFD Food Services Full time

    Overview - Based in Hobart - Full time permanent position - Great team and local environment Did you ever wonder how the food products we distribute ever got into the trucks you’ve seen driving all over the country? If you had, you might be the kind of person we are looking for to join our team of people who can bring their skills, drive and pride in...

  • (Only 24h Left) General Medicine Registrar

    4 weeks ago

    Hobart, Australia Mediix Full time

    General Medicine Registrar – Hobart, Tasmania Permanent or fixed-term contract | Accredited training site | Fantastic lifestyle location We are currently seeking a General Medicine Registrar to join a well-regarded tertiary hospital located in the heart of Hobart, Tasmania. The hospital plays a central role in delivering specialist care to the broader...

  • ▷ Only 24h Left! Gynaecological Oncology Specialist

    4 weeks ago

    Hobart, Australia Your Doctor Jobs Full time

    Overview Position: Locum Gynaecological Oncology Specialist Our client is seeking a Locum Gynaecological Oncology Specialist for this hospital in Hobart. This position involves weekly outpatient clinics at the Royal Hobart Hospital and a fortnightly outpatient clinic at the Launceston General. On call required. Dates 13th Sept - 5th Oct 2025 Rates -...