Emergency Communications Officer

Emergency Communications Officer (Burwood East)

Job Function: Emergency Communications Services (ECO)

Date Posted: 20 Sept 2025

Triple Zero Victoria is currently recruiting Emergency Communications Officers at all our locations for commencement in 2025.

We are always eager to connect with talented individuals to join Triple Zero Victoria. Applications are continuously assessed as they are received, and we encourage you to apply.

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide.

About the Role

Emergency Communications Officers (Triple Zero Call-takers) receive and process all emergency and non-emergency triple zero calls from the public and other emergency service agencies.

There really is no average day as an Emergency Communications Officer - every day is different and rewarding in equal amounts.

We have several roster options available depending upon your preferred location.

About You

The Emergency Communications Officer role is unique and challenging and our team members come from a wide range of life stages, occupational and cultural backgrounds.

You are likely to be a good fit for this position if you:

- Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm
- Are tech savvy enough to use multiple software systems whilst under pressure
- Have proven persistence and good decision-making capabilities
- Communicate effectively by listening, showing empathy, and adapting your style to the situation
- Maintain a calm, resilient composure in stressful situations
- Demonstrate the highest standards of professional conduct and support for others
- Learn quickly, developing your capability whilst embracing constructive feedback

What We Can Offer You

By joining Triple Zero Victoria you will benefit from flexible work practices and initiatives to support employee health, wellbeing, and personal circumstances.

You will be delivering a critical service to the Victorian community and belong to a connected and highly supportive and caring team, united by a common purpose.

We offer a competitive salary and other benefits including:

- Fully paid training from day one, with a Certificate III in Public Safety (Emergency Communications Centre Operations) being awarded upon after consolidation
- Clearly defined career progression, support and upskilling
- Attractive pay and conditions including 5 weeks annual leave per year
- Paid 30-minute break every 90 minutes through your shift
- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and family gym membership
- Access to on-site gyms at all our sites
- ‘Memberlink' discount card, accepted by 1,000's of retailers and services providers
- Staff reward and recognition programs
- Free staff parking at all our sites
- Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all.

Ready To Take The Call?

Click the ‘Apply now’ button to submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal.

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

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